NexlintoMember Services Representative
Company : Crunch Fitness
Location : Kinderhook, NY, 12106
Job Type : Full Time / Part Time
Date Posted : 10 February 2026
Job Summary:
We are seeking a friendly, energetic, and customer-focused Member Services Representative to be the face of our club. The Member Services Representative is responsible for delivering outstanding customer service, supporting daily front desk operations, and ensuring every member and guest feels welcomed and valued. This role is ideal for individuals who enjoy working with people, thrive in a fast-paced environment, and are passionate about fitness and community.
Key Responsibilities:
- Greet members and guests warmly and provide a positive first impression.
- Assist members with check-ins, account updates, and general inquiries.
- Promote club programs, amenities, and services to enhance the member experience.
- Handle phone calls, emails, and in-person requests professionally.
- Support membership sales efforts by providing information and scheduling tours.
- Maintain a clean, organized, and professional front desk area.
- Resolve member concerns promptly and escalate issues when necessary.
- Follow company policies, procedures, and customer service standards.
- Work collaboratively with management and team members to support club operations.
Qualifications:
- Strong customer service and interpersonal skills.
- Positive, energetic, and professional attitude.
- Excellent communication and problem-solving abilities.
- Ability to multitask and work efficiently in a fast-paced environment.
- Basic computer skills and comfort using scheduling or membership systems.
- Flexibility to work mornings, evenings, weekends, and holidays as needed.
- Passion for fitness, wellness, and helping others succeed.
Compensation & Benefits:
- Competitive hourly pay
- Performance-based incentives and bonus opportunities
- Health benefits for eligible employees
- 401(k) eligibility based on tenure
- Free Crunch Fitness membership
- Fun, energetic, and team-oriented work environment
- Opportunities for career growth within a rapidly expanding brand
Why Join Us:
At Crunch Fitness, the Member Services Representative role is more than a front desk position-it's an opportunity to build relationships, inspire others, and grow your career in the fitness industry. If you enjoy helping people, bringing positive energy to your work, and being part of a supportive team, we’d love to have you join the Crunch family.
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Frequently Asked Questions
Success in a Member Services Representative role hinges on excellent communication, empathy, and problem-solving skills. Being approachable and energetic helps in creating a welcoming atmosphere, essential for engaging members and supporting club operations effectively.
Typical daily tasks include greeting members, managing check-ins, handling inquiries via phone or email, promoting club amenities, and ensuring front desk organization. Balancing multiple responsibilities efficiently is vital in a fast-paced fitness environment.
Starting in member services can lead to roles like membership sales specialist, club coordinator, or managerial positions. Experience here builds strong customer relations and operational skills, valuable for advancement within expanding fitness brands.
Local employers often value certifications in customer service or fitness-related fields, alongside proficiency in scheduling software. Familiarity with health and safety protocols can also enhance candidacy in the Kinderhook fitness market.
Kinderhook's fitness sector is growing moderately, with steady demand for front-line roles like Member Services Representatives. While competition exists, candidates showcasing energy and customer focus often stand out.
Crunch Fitness combines competitive pay with perks like free gym membership and performance bonuses. The company culture emphasizes teamwork and career progression, distinguishing it from many standard fitness front desk positions.
At Crunch Fitness, the role extends beyond administrative duties to fostering community and inspiring members. The supportive environment and growth prospects create a dynamic workplace not often found in comparable jobs.
Hourly wages typically range from $13 to $17 depending on experience, aligning well with local standards for customer service roles in fitness centers. Additional incentives and benefits often supplement base pay.