NexlintoMember Services Representative
Company : Crunch Fitness
Location : Hinsdale, IL, 60521
Job Type : Full Time / Part Time
Date Posted : 11 February 2026
Job Summary:
We are seeking a friendly, energetic, and customer-focused Member Services Representative to be the face of our club. The Member Services Representative is responsible for delivering outstanding customer service, supporting daily front desk operations, and ensuring every member and guest feels welcomed and valued. This role is ideal for individuals who enjoy working with people, thrive in a fast-paced environment, and are passionate about fitness and community.
Key Responsibilities:
- Greet members and guests warmly and provide a positive first impression.
- Assist members with check-ins, account updates, and general inquiries.
- Promote club programs, amenities, and services to enhance the member experience.
- Handle phone calls, emails, and in-person requests professionally.
- Support membership sales efforts by providing information and scheduling tours.
- Maintain a clean, organized, and professional front desk area.
- Resolve member concerns promptly and escalate issues when necessary.
- Follow company policies, procedures, and customer service standards.
- Work collaboratively with management and team members to support club operations.
Qualifications:
- Strong customer service and interpersonal skills.
- Positive, energetic, and professional attitude.
- Excellent communication and problem-solving abilities.
- Ability to multitask and work efficiently in a fast-paced environment.
- Basic computer skills and comfort using scheduling or membership systems.
- Flexibility to work mornings, evenings, weekends, and holidays as needed.
- Passion for fitness, wellness, and helping others succeed.
Compensation & Benefits:
- Competitive hourly pay
- Performance-based incentives and bonus opportunities
- Health benefits for eligible employees
- 401(k) eligibility based on tenure
- Free Crunch Fitness membership
- Fun, energetic, and team-oriented work environment
- Opportunities for career growth within a rapidly expanding brand
Why Join Us:
At Crunch Fitness, the Member Services Representative role is more than a front desk position-it's an opportunity to build relationships, inspire others, and grow your career in the fitness industry. If you enjoy helping people, bringing positive energy to your work, and being part of a supportive team, we’d love to have you join the Crunch family.
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Frequently Asked Questions
Exceptional interpersonal skills combined with quick problem-solving abilities help a Member Services Representative thrive in Hinsdale’s active fitness community. Familiarity with membership software and a genuine passion for wellness amplify effectiveness, especially in fast-paced environments like Crunch Fitness.
Starting as a Member Services Representative offers avenues to advance into supervisory or management roles within fitness centers. Building expertise in customer engagement, sales support, and operational coordination can lead to positions like Member Services Manager or Club Operations Coordinator.
Daily tasks include welcoming members, managing check-ins, responding to inquiries, promoting membership benefits, and maintaining an organized front desk. Handling communications via phone and email, alongside supporting sales initiatives, forms a core part of the routine.
Hinsdale’s growing fitness market and community-centric lifestyle boost demand for customer-focused roles like Member Services Representatives. Local gyms and wellness centers often seek energetic individuals who can enhance member satisfaction and retention.
While no strict certifications are mandated, having credentials related to customer service excellence or basic health and fitness knowledge can make candidates more competitive in Hinsdale's fitness employment landscape.
In Hinsdale, Member Services Representatives typically earn between $14 and $18 per hour, reflecting local cost of living and fitness industry standards. Performance bonuses and benefits at companies like Crunch Fitness can enhance total compensation.
Crunch Fitness values its Member Services Representatives as key ambassadors. The role emphasizes building authentic member relationships while promoting a fun, energetic atmosphere that aligns with the brand's inclusive and supportive culture.
At Crunch Fitness, Representatives actively support membership sales and club promotion alongside front desk duties, making their role pivotal for both customer service and business growth, unlike some gyms that separate these functions.
Crunch Fitness offers structured pathways for Member Services Representatives to advance by gaining leadership experience, sales skills, and operational knowledge, often leading to managerial roles within its expanding network of clubs.