NexlintoMember Services Representative
Company : Crunch Fitness
Location : Portland, CT, 06480
Job Type : Full Time / Part Time
Date Posted : 11 February 2026
Job Summary:
We are seeking a friendly, energetic, and customer-focused Member Services Representative to be the face of our club. The Member Services Representative is responsible for delivering outstanding customer service, supporting daily front desk operations, and ensuring every member and guest feels welcomed and valued. This role is ideal for individuals who enjoy working with people, thrive in a fast-paced environment, and are passionate about fitness and community.
Key Responsibilities:
- Greet members and guests warmly and provide a positive first impression.
- Assist members with check-ins, account updates, and general inquiries.
- Promote club programs, amenities, and services to enhance the member experience.
- Handle phone calls, emails, and in-person requests professionally.
- Support membership sales efforts by providing information and scheduling tours.
- Maintain a clean, organized, and professional front desk area.
- Resolve member concerns promptly and escalate issues when necessary.
- Follow company policies, procedures, and customer service standards.
- Work collaboratively with management and team members to support club operations.
Qualifications:
- Strong customer service and interpersonal skills.
- Positive, energetic, and professional attitude.
- Excellent communication and problem-solving abilities.
- Ability to multitask and work efficiently in a fast-paced environment.
- Basic computer skills and comfort using scheduling or membership systems.
- Flexibility to work mornings, evenings, weekends, and holidays as needed.
- Passion for fitness, wellness, and helping others succeed.
Compensation & Benefits:
- Competitive hourly pay
- Performance-based incentives and bonus opportunities
- Health benefits for eligible employees
- 401(k) eligibility based on tenure
- Free Crunch Fitness membership
- Fun, energetic, and team-oriented work environment
- Opportunities for career growth within a rapidly expanding brand
Why Join Us:
At Crunch Fitness, the Member Services Representative role is more than a front desk position-it's an opportunity to build relationships, inspire others, and grow your career in the fitness industry. If you enjoy helping people, bringing positive energy to your work, and being part of a supportive team, we’d love to have you join the Crunch family.
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Frequently Asked Questions
Portland, CT has a moderate demand for Member Services Representatives, with fitness centers like Crunch Fitness expanding locally. Candidates with strong interpersonal skills and a passion for wellness often stand out, as employers seek professionals who can create welcoming environments and handle fast-paced front desk duties efficiently.
Handling diverse member inquiries swiftly while maintaining a positive demeanor can be challenging. Balancing multitasking at the front desk, managing schedules, and addressing member concerns requires excellent communication and problem-solving skills, especially in dynamic settings like Crunch Fitness with high foot traffic.
Employers prioritize strong customer engagement abilities, proficiency with membership software, and adaptability in fast-paced environments. Effective communication and a passion for fitness-related community support are valuable traits that enhance member satisfaction and drive club program participation.
Many progress towards supervisory roles such as Member Services Coordinator or Manager, or transition into sales and administrative positions within the fitness industry. Gaining experience at Crunch Fitness can open doors to leadership roles focused on enhancing member experiences and operational efficiency.
Crunch Fitness fosters a team-oriented environment that encourages skill development through hands-on experience and internal advancement opportunities. Employees benefit from a vibrant culture that values positive energy and offers career pathways within the expanding fitness brand.
At Crunch Fitness, representatives are empowered to create personalized member interactions, promote club amenities proactively, and collaborate with management to resolve issues swiftly, making the front desk a hub of positive energy and community connection.
Member Services Representatives in Portland, CT typically earn between $14 and $18 per hour, depending on experience and performance. Crunch Fitness also offers performance-based bonuses and health benefits, making total compensation competitive within the local fitness sector.
While no specific certifications are mandatory, familiarity with customer service software and a background in fitness or wellness is advantageous. Local employers appreciate candidates who demonstrate ongoing commitment to member engagement and operational support.
A Member Services Representative primarily handles front desk operations and member interactions, whereas a Member Service Coordinator typically oversees scheduling, escalates member issues, and supports managerial tasks. The Representative role focuses more on direct customer engagement.
Crunch Fitness emphasizes a fun, high-energy atmosphere where Representatives not only manage administrative tasks but also actively inspire members and contribute to a community vibe, setting it apart from more transactional roles at other local fitness centers.