NexlintoMember Services Representative
Company : Crunch Fitness
Location : Delmont, PA, 15626
Job Type : Full Time / Part Time
Date Posted : 10 February 2026
Job Summary:
We are seeking a friendly, energetic, and customer-focused Member Services Representative to be the face of our club. The Member Services Representative is responsible for delivering outstanding customer service, supporting daily front desk operations, and ensuring every member and guest feels welcomed and valued. This role is ideal for individuals who enjoy working with people, thrive in a fast-paced environment, and are passionate about fitness and community.
Key Responsibilities:
- Greet members and guests warmly and provide a positive first impression.
- Assist members with check-ins, account updates, and general inquiries.
- Promote club programs, amenities, and services to enhance the member experience.
- Handle phone calls, emails, and in-person requests professionally.
- Support membership sales efforts by providing information and scheduling tours.
- Maintain a clean, organized, and professional front desk area.
- Resolve member concerns promptly and escalate issues when necessary.
- Follow company policies, procedures, and customer service standards.
- Work collaboratively with management and team members to support club operations.
Qualifications:
- Strong customer service and interpersonal skills.
- Positive, energetic, and professional attitude.
- Excellent communication and problem-solving abilities.
- Ability to multitask and work efficiently in a fast-paced environment.
- Basic computer skills and comfort using scheduling or membership systems.
- Flexibility to work mornings, evenings, weekends, and holidays as needed.
- Passion for fitness, wellness, and helping others succeed.
Compensation & Benefits:
- Competitive hourly pay
- Performance-based incentives and bonus opportunities
- Health benefits for eligible employees
- 401(k) eligibility based on tenure
- Free Crunch Fitness membership
- Fun, energetic, and team-oriented work environment
- Opportunities for career growth within a rapidly expanding brand
Why Join Us:
At Crunch Fitness, the Member Services Representative role is more than a front desk position-it's an opportunity to build relationships, inspire others, and grow your career in the fitness industry. If you enjoy helping people, bringing positive energy to your work, and being part of a supportive team, we’d love to have you join the Crunch family.
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Frequently Asked Questions
Working as a Member Services Representative at Crunch Fitness in Delmont requires managing multiple member interactions simultaneously, often in a lively gym environment. The role demands agility and excellent multitasking to keep front desk operations smooth and members satisfied during peak hours.
Effective representatives blend warmth with clear, concise communication, especially when handling membership inquiries or resolving concerns. Active listening and a friendly demeanor are crucial to fostering member loyalty and promoting fitness programs confidently.
At Crunch Fitness, representatives who demonstrate leadership and customer engagement skills may progress into supervisory roles like Member Services Manager or explore specialized positions in membership sales and community outreach, supporting career advancement within the fitness sector.
Delmont's fitness industry is growing steadily, with moderate competition for front desk roles like Member Services Representative. Employers increasingly value candidates who combine customer service excellence with adaptability to dynamic gym environments.
Delmont's smaller community means many employees enjoy shorter commute times compared to urban centers. However, depending on your exact location, peak traffic near fitness hubs can influence travel duration, so planning your schedule accordingly is advisable.
Crunch Fitness fosters a vibrant workplace culture with team-based incentives and free gym memberships, helping representatives stay active and motivated. Regular collaboration and positive feedback loops are integral to sustaining enthusiasm on the front lines.
Crunch Fitness emphasizes a community-driven approach where representatives are encouraged to build genuine member relationships, not just handle transactions. This focus on personal connection, coupled with performance bonuses, makes the role uniquely rewarding.
Typical pay for Member Services Representatives in Delmont ranges from $12 to $16 per hour, reflecting local cost of living and industry norms. Crunch Fitness offers competitive hourly rates alongside performance-based incentives enhancing overall compensation.
Crunch Fitness looks for candidates who combine strong interpersonal skills with a passion for fitness and wellness. Basic computer literacy and flexibility to cover various shifts, including weekends, are key to thriving in their fast-paced club environment.
Representatives act as a vital link by providing accurate information, scheduling tours, and promoting programs, directly influencing membership growth. This integration requires a proactive attitude and solid knowledge of club offerings to convert inquiries into enrollments.