In Dundee, MI, how competitive is the hiring scene for member services roles at fitness centers??

Dundee's fitness industry is growing steadily, with moderate competition for member services representatives. Employers like Crunch Fitness seek candidates with strong interpersonal skills, creating opportunities for those who excel in customer interaction and adaptability in dynamic club environments.

What should I consider about daily travel if I want to work as a Member Services Representative in Dundee, MI??

Commuting in Dundee is generally manageable, but planning for peak hours is important. Proximity to major roads can impact arrival times, especially for shifts at Crunch Fitness. Candidates often evaluate local transit options and parking availability when applying.

Which skills set apart a successful Member Services Representative from others in fitness clubs??

Exceptional communication, multitasking under pressure, and genuine enthusiasm for fitness distinguish top member services reps. Expertise in managing inquiries, promoting club amenities, and swiftly addressing concerns enhances member satisfaction and retention.

Are there typical career paths following a Member Services Representative position in the fitness industry??

Many progress to supervisory roles like Member Service Manager or transition into sales and marketing within fitness organizations. Building rapport with members and mastering operational tasks at Crunch Fitness can open doors to leadership and specialized wellness roles.

How does the Member Services Representative role at Crunch Fitness differ from similar positions elsewhere??

Crunch Fitness emphasizes an energetic, team-driven culture with a strong focus on community and member engagement. This role blends customer service with fitness passion, offering perks like complimentary memberships that enhance employee motivation uniquely.

Can working as a Member Services Representative at Crunch Fitness in Dundee, MI support long-term career growth??

Absolutely. Crunch Fitness provides growth opportunities within a rapidly expanding brand, encouraging reps to develop skills beyond front desk duties. Employees often advance through performance incentives and internal promotions tied to club operations.

What is the expected hourly wage range for a Member Services Representative in Dundee, MI??

Hourly pay for this role typically ranges from $12 to $16, influenced by experience and shift timings. Crunch Fitness supplements wages with performance bonuses and benefits, aligning compensation competitively within the local fitness service market.

Is prior experience with membership management software essential for a Member Services Representative position??

While prior software experience is advantageous, many employers, including Crunch Fitness, provide training on scheduling and membership platforms. Candidates with strong computer aptitude and willingness to learn can quickly adapt to required systems.

For someone passionate about fitness, how does the Member Services Representative role enable meaningful community engagement??

This position offers daily interaction with members, promoting wellness programs and supporting fitness journeys. At Crunch Fitness, reps become community ambassadors, fostering a welcoming atmosphere that motivates both members and staff.

What challenges might I face when balancing front desk duties with member engagement in a fast-paced gym setting??

Handling simultaneous check-ins, inquiries, and membership sales requires prioritization and calm communication. Navigating peak hours at Crunch Fitness demands adaptability and problem-solving to maintain service quality without sacrificing personal energy.

Member Services Representative

Company : Crunch Fitness

Location : Dundee, MI, 48131

Job Type : Full Time / Part Time

Date Posted : 11 February 2026

Job Summary:

We are seeking a friendly, energetic, and customer-focused Member Services Representative to be the face of our club. The Member Services Representative is responsible for delivering outstanding customer service, supporting daily front desk operations, and ensuring every member and guest feels welcomed and valued. This role is ideal for individuals who enjoy working with people, thrive in a fast-paced environment, and are passionate about fitness and community.

Key Responsibilities:

Greet members and guests warmly and provide a positive first impression.
Assist members with check-ins, account updates, and general inquiries.
Promote club programs, amenities, and services to enhance the member experience.
Handle phone calls, emails, and in-person requests professionally.
Support membership sales efforts by providing information and scheduling tours.
Maintain a clean, organized, and professional front desk area.
Resolve member concerns promptly and escalate issues when necessary.
Follow company policies, procedures, and customer service standards.
Work collaboratively with management and team members to support club operations.

Qualifications:

Strong customer service and interpersonal skills.
Positive, energetic, and professional attitude.
Excellent communication and problem-solving abilities.
Ability to multitask and work efficiently in a fast-paced environment.
Basic computer skills and comfort using scheduling or membership systems.
Flexibility to work mornings, evenings, weekends, and holidays as needed.
Passion for fitness, wellness, and helping others succeed.

Compensation & Benefits:

Competitive hourly pay
Performance-based incentives and bonus opportunities
Health benefits for eligible employees
401(k) eligibility based on tenure
Free Crunch Fitness membership
Fun, energetic, and team-oriented work environment
Opportunities for career growth within a rapidly expanding brand

Why Join Us:

At Crunch Fitness, the Member Services Representative role is more than a front desk position-it's an opportunity to build relationships, inspire others, and grow your career in the fitness industry. If you enjoy helping people, bringing positive energy to your work, and being part of a supportive team, we’d love to have you join the Crunch family.

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