NexlintoMember Services Representative
Company : Crunch Fitness
Location : Atherton, CA, 94027
Job Type : Full Time / Part Time
Date Posted : 15 February 2026
Job Summary:
We are seeking a friendly, energetic, and customer-focused Member Services Representative to be the face of our club. The Member Services Representative is responsible for delivering outstanding customer service, supporting daily front desk operations, and ensuring every member and guest feels welcomed and valued. This role is ideal for individuals who enjoy working with people, thrive in a fast-paced environment, and are passionate about fitness and community.
Key Responsibilities:
- Greet members and guests warmly and provide a positive first impression.
- Assist members with check-ins, account updates, and general inquiries.
- Promote club programs, amenities, and services to enhance the member experience.
- Handle phone calls, emails, and in-person requests professionally.
- Support membership sales efforts by providing information and scheduling tours.
- Maintain a clean, organized, and professional front desk area.
- Resolve member concerns promptly and escalate issues when necessary.
- Follow company policies, procedures, and customer service standards.
- Work collaboratively with management and team members to support club operations.
Qualifications:
- Strong customer service and interpersonal skills.
- Positive, energetic, and professional attitude.
- Excellent communication and problem-solving abilities.
- Ability to multitask and work efficiently in a fast-paced environment.
- Basic computer skills and comfort using scheduling or membership systems.
- Flexibility to work mornings, evenings, weekends, and holidays as needed.
- Passion for fitness, wellness, and helping others succeed.
Compensation & Benefits:
- Competitive hourly pay
- Performance-based incentives and bonus opportunities
- Health benefits for eligible employees
- 401(k) eligibility based on tenure
- Free Crunch Fitness membership
- Fun, energetic, and team-oriented work environment
- Opportunities for career growth within a rapidly expanding brand
Why Join Us:
At Crunch Fitness, the Member Services Representative role is more than a front desk position-it's an opportunity to build relationships, inspire others, and grow your career in the fitness industry. If you enjoy helping people, bringing positive energy to your work, and being part of a supportive team, we’d love to have you join the Crunch family.
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Frequently Asked Questions
In fast-paced environments like Crunch Fitness, Member Services Representatives prioritize tasks by quickly addressing urgent member needs first, using efficient scheduling software, and maintaining clear communication. Mastering multitasking ensures smooth check-ins and enhances member satisfaction even during busy times.
While certifications aren't always mandatory in Atherton, having customer service or fitness-related credentials can boost employability. Local clubs often appreciate familiarity with membership management systems and soft skills training that improve member interaction and retention.
Top performers excel in communication, problem-solving, and adaptability. They also demonstrate genuine enthusiasm for fitness and community engagement, which helps in promoting club programs and fostering member loyalty, setting them apart in customer-centric positions.
Starting as a Member Services Representative builds foundational customer interaction skills and operational knowledge. This role often acts as a stepping stone to managerial positions or specialized roles like membership sales, event coordination, or wellness coaching.
Crunch Fitness emphasizes a vibrant team culture and offers performance incentives alongside a free gym membership. The role blends customer service with community building, making it more dynamic compared to typical front desk jobs.
At the Atherton location, representatives often engage with a health-conscious clientele who value personalized service and wellness advice. This setting demands a proactive approach in promoting club amenities and tailoring member experiences.
Hourly wages for this role in Atherton generally range from $16 to $20, aligning with local living costs and competitive fitness industry standards. Crunch Fitness supplements pay with bonuses and benefits to attract and retain motivated staff.
Crunch Fitness in Atherton experiences steady hiring due to ongoing growth and community engagement. The brand’s positive work environment and career advancement opportunities contribute to stable employee retention.
While prior experience with scheduling or membership software is advantageous, Crunch Fitness provides training to develop these technical skills. Candidates demonstrating quick learning and customer focus are highly valued.
Every interaction offers a chance to foster community spirit by welcoming members warmly and addressing their needs empathetically. This role acts as a bridge connecting individuals to the club’s wellness resources and social events.