NexlintoMember Services Representative
Company : Crunch Fitness
Location : Maumee, OH, 43537
Job Type : Full Time / Part Time
Date Posted : 11 February 2026
Job Summary:
We are seeking a friendly, energetic, and customer-focused Member Services Representative to be the face of our club. The Member Services Representative is responsible for delivering outstanding customer service, supporting daily front desk operations, and ensuring every member and guest feels welcomed and valued. This role is ideal for individuals who enjoy working with people, thrive in a fast-paced environment, and are passionate about fitness and community.
Key Responsibilities:
- Greet members and guests warmly and provide a positive first impression.
- Assist members with check-ins, account updates, and general inquiries.
- Promote club programs, amenities, and services to enhance the member experience.
- Handle phone calls, emails, and in-person requests professionally.
- Support membership sales efforts by providing information and scheduling tours.
- Maintain a clean, organized, and professional front desk area.
- Resolve member concerns promptly and escalate issues when necessary.
- Follow company policies, procedures, and customer service standards.
- Work collaboratively with management and team members to support club operations.
Qualifications:
- Strong customer service and interpersonal skills.
- Positive, energetic, and professional attitude.
- Excellent communication and problem-solving abilities.
- Ability to multitask and work efficiently in a fast-paced environment.
- Basic computer skills and comfort using scheduling or membership systems.
- Flexibility to work mornings, evenings, weekends, and holidays as needed.
- Passion for fitness, wellness, and helping others succeed.
Compensation & Benefits:
- Competitive hourly pay
- Performance-based incentives and bonus opportunities
- Health benefits for eligible employees
- 401(k) eligibility based on tenure
- Free Crunch Fitness membership
- Fun, energetic, and team-oriented work environment
- Opportunities for career growth within a rapidly expanding brand
Why Join Us:
At Crunch Fitness, the Member Services Representative role is more than a front desk position-it's an opportunity to build relationships, inspire others, and grow your career in the fitness industry. If you enjoy helping people, bringing positive energy to your work, and being part of a supportive team, we’d love to have you join the Crunch family.
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Frequently Asked Questions
Maumee's growing fitness industry creates moderate competition for Member Services Representative roles. Local gyms like Crunch Fitness seek energetic candidates who balance customer care with operational tasks, making interpersonal skills especially valuable in this market.
While formal certifications aren't mandatory, familiarity with membership management software and a background in customer service or fitness is highly regarded in Maumee’s clubs. Training in conflict resolution or sales techniques can boost your candidacy.
A Member Services Representative typically handles more direct member engagement, including sales support and issue resolution, whereas an assistant might focus on administrative duties. Strong communication and multitasking distinguish representatives in dynamic environments.
Absolutely. Starting as a Member Services Representative at places like Crunch Fitness can pave the way to managerial positions by developing leadership skills, sales acumen, and operational knowledge essential for overseeing club activities.
Balancing fast-paced member inquiries, managing scheduling systems, and resolving concerns swiftly are daily hurdles. Staying organized and maintaining a positive attitude are crucial to thriving in this client-facing role.
Crunch Fitness offers a collaborative work culture, ongoing training, and free gym memberships, creating an environment where Member Services Representatives can build relationships and acquire skills that fuel career advancement within the fitness sector.
Beyond front desk duties, this position at Crunch Fitness emphasizes community-building and member engagement in a lively atmosphere, combining customer service with a passion for wellness unlike typical administrative roles.
In Maumee, Member Services Representatives typically earn between $12 and $16 per hour, influenced by experience and performance incentives. Crunch Fitness offers competitive hourly pay aligned with local standards and additional bonus opportunities.
Schedules often include mornings, evenings, weekends, and holidays to match club hours and member needs. Flexibility is essential to accommodate peak times and support consistent front desk operations.
Yes, the role welcomes energetic individuals eager to learn, offering hands-on experience in customer service and club operations, making it an excellent entry point for those enthusiastic about fitness and community engagement.