NexlintoMember Services Representative
Company : Crunch Fitness
Location : Chandler, AZ, 85226
Job Type : Full Time / Part Time
Date Posted : 14 February 2026
Job Summary:
We are seeking a friendly, energetic, and customer-focused Member Services Representative to be the face of our club. The Member Services Representative is responsible for delivering outstanding customer service, supporting daily front desk operations, and ensuring every member and guest feels welcomed and valued. This role is ideal for individuals who enjoy working with people, thrive in a fast-paced environment, and are passionate about fitness and community.
Key Responsibilities:
- Greet members and guests warmly and provide a positive first impression.
- Assist members with check-ins, account updates, and general inquiries.
- Promote club programs, amenities, and services to enhance the member experience.
- Handle phone calls, emails, and in-person requests professionally.
- Support membership sales efforts by providing information and scheduling tours.
- Maintain a clean, organized, and professional front desk area.
- Resolve member concerns promptly and escalate issues when necessary.
- Follow company policies, procedures, and customer service standards.
- Work collaboratively with management and team members to support club operations.
Qualifications:
- Strong customer service and interpersonal skills.
- Positive, energetic, and professional attitude.
- Excellent communication and problem-solving abilities.
- Ability to multitask and work efficiently in a fast-paced environment.
- Basic computer skills and comfort using scheduling or membership systems.
- Flexibility to work mornings, evenings, weekends, and holidays as needed.
- Passion for fitness, wellness, and helping others succeed.
Compensation & Benefits:
- Competitive hourly pay
- Performance-based incentives and bonus opportunities
- Health benefits for eligible employees
- 401(k) eligibility based on tenure
- Free Crunch Fitness membership
- Fun, energetic, and team-oriented work environment
- Opportunities for career growth within a rapidly expanding brand
Why Join Us:
At Crunch Fitness, the Member Services Representative role is more than a front desk position-it's an opportunity to build relationships, inspire others, and grow your career in the fitness industry. If you enjoy helping people, bringing positive energy to your work, and being part of a supportive team, we’d love to have you join the Crunch family.
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Frequently Asked Questions
In Chandler, AZ, excelling as a Member Services Representative means mastering communication, multitasking, and conflict resolution. Familiarity with membership software and a genuine passion for wellness also boost your value, especially in vibrant fitness hubs like Crunch Fitness.
Starting as a Member Services Representative opens pathways toward management roles, specialized fitness coordination, or sales leadership. Gaining experience in member engagement and operational support typically leads to upward mobility within fitness centers or broader customer service management.
Peak times often bring high call volumes, membership inquiries, and rapid problem-solving demands. Balancing friendly interactions with efficient task management becomes crucial to maintain smooth front desk operations and positive member experiences.
Member Services Representatives in Chandler typically earn between $13 and $18 per hour, depending on experience and company. Crunch Fitness offers competitive hourly wages complemented by bonuses and benefits, reflecting the region's cost of living and industry standards.
While formal certifications aren’t mandatory, possessing customer service credentials or basic fitness knowledge can give candidates an edge locally. Proficiency with scheduling software and familiarity with health club operations are highly regarded by employers in Chandler.
Crunch Fitness emphasizes a lively, community-driven atmosphere, encouraging reps to actively promote wellness programs and foster member relationships. This focus on energetic engagement sets it apart from more transactional front desk jobs.
Employees enjoy free gym memberships, performance bonuses, and a team-oriented culture. These benefits enhance both personal wellness and career satisfaction, reflecting Crunch Fitness’s commitment to a supportive workplace.
Positions often require flexibility, including mornings, evenings, weekends, and holidays, to accommodate club hours and member needs. This dynamic schedule suits individuals who thrive in fast-paced, varied work environments.
Chandler’s growing fitness market means moderate competition for member service positions. Candidates who demonstrate strong interpersonal skills, adaptability, and fitness enthusiasm tend to stand out during hiring.