NexlintoMember Services Representative
Company : Crunch Fitness
Location : Grand Rapids, MI, 49508
Job Type : Full Time / Part Time
Date Posted : 11 February 2026
Job Summary:
We are seeking a friendly, energetic, and customer-focused Member Services Representative to be the face of our club. The Member Services Representative is responsible for delivering outstanding customer service, supporting daily front desk operations, and ensuring every member and guest feels welcomed and valued. This role is ideal for individuals who enjoy working with people, thrive in a fast-paced environment, and are passionate about fitness and community.
Key Responsibilities:
- Greet members and guests warmly and provide a positive first impression.
- Assist members with check-ins, account updates, and general inquiries.
- Promote club programs, amenities, and services to enhance the member experience.
- Handle phone calls, emails, and in-person requests professionally.
- Support membership sales efforts by providing information and scheduling tours.
- Maintain a clean, organized, and professional front desk area.
- Resolve member concerns promptly and escalate issues when necessary.
- Follow company policies, procedures, and customer service standards.
- Work collaboratively with management and team members to support club operations.
Qualifications:
- Strong customer service and interpersonal skills.
- Positive, energetic, and professional attitude.
- Excellent communication and problem-solving abilities.
- Ability to multitask and work efficiently in a fast-paced environment.
- Basic computer skills and comfort using scheduling or membership systems.
- Flexibility to work mornings, evenings, weekends, and holidays as needed.
- Passion for fitness, wellness, and helping others succeed.
Compensation & Benefits:
- Competitive hourly pay
- Performance-based incentives and bonus opportunities
- Health benefits for eligible employees
- 401(k) eligibility based on tenure
- Free Crunch Fitness membership
- Fun, energetic, and team-oriented work environment
- Opportunities for career growth within a rapidly expanding brand
Why Join Us:
At Crunch Fitness, the Member Services Representative role is more than a front desk position-it's an opportunity to build relationships, inspire others, and grow your career in the fitness industry. If you enjoy helping people, bringing positive energy to your work, and being part of a supportive team, we’d love to have you join the Crunch family.
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Frequently Asked Questions
Grand Rapids shows a steady need for Member Services Representatives, especially in fitness and wellness centers. The local market favors candidates with strong interpersonal skills and flexible schedules due to the city's active lifestyle culture, making it moderately competitive but accessible with the right experience.
While formal certifications aren't mandatory, employers in Michigan often appreciate candidates with customer service training and basic knowledge of membership software. Familiarity with health and safety protocols can also give applicants an edge in fitness-focused environments like Crunch Fitness.
This job involves multitasking between greeting members, handling inquiries, and managing membership data. Balancing a friendly demeanor with efficient problem-solving during busy hours can be demanding, but it’s rewarding for those who enjoy dynamic, people-oriented roles.
Exceptional communication, patience, and an upbeat attitude are vital. Additionally, being tech-savvy with scheduling tools and demonstrating empathy when resolving concerns help set top performers apart in member-focused roles.
Many start by mastering front desk operations, then progress to sales support or management positions. This career path rewards those passionate about wellness and community engagement, offering growth opportunities in club leadership or regional coordination.
Crunch Fitness provides free club memberships, which not only encourage personal wellness but foster a deeper connection with members. Alongside competitive pay and performance bonuses, its vibrant team environment supports both professional and personal growth.
Representatives act as the welcoming face, promoting club events and programs that build member loyalty. Their role extends beyond administrative tasks to becoming community ambassadors, enhancing the club’s friendly atmosphere.
In Grand Rapids, Member Services Representatives earn approximately $13 to $16 per hour, aligning with regional living costs. This range is competitive compared to national averages for entry-level fitness service roles, especially when factoring in bonuses and benefits.
Flexibility is key, as shifts often include mornings, evenings, weekends, and holidays to match member peak hours. This schedule supports the club’s 24/7 accessibility, requiring adaptability from staff.
Crunch Fitness combines a high-energy work environment with opportunities for career advancement and wellness benefits. Unlike typical front desk jobs, it emphasizes community building and personal growth within the fitness industry.