NexlintoMember Services Representative
Company : Crunch Fitness
Location : New Hartford, CT, 06057
Job Type : Full Time / Part Time
Date Posted : 11 February 2026
Job Summary:
We are seeking a friendly, energetic, and customer-focused Member Services Representative to be the face of our club. The Member Services Representative is responsible for delivering outstanding customer service, supporting daily front desk operations, and ensuring every member and guest feels welcomed and valued. This role is ideal for individuals who enjoy working with people, thrive in a fast-paced environment, and are passionate about fitness and community.
Key Responsibilities:
- Greet members and guests warmly and provide a positive first impression.
- Assist members with check-ins, account updates, and general inquiries.
- Promote club programs, amenities, and services to enhance the member experience.
- Handle phone calls, emails, and in-person requests professionally.
- Support membership sales efforts by providing information and scheduling tours.
- Maintain a clean, organized, and professional front desk area.
- Resolve member concerns promptly and escalate issues when necessary.
- Follow company policies, procedures, and customer service standards.
- Work collaboratively with management and team members to support club operations.
Qualifications:
- Strong customer service and interpersonal skills.
- Positive, energetic, and professional attitude.
- Excellent communication and problem-solving abilities.
- Ability to multitask and work efficiently in a fast-paced environment.
- Basic computer skills and comfort using scheduling or membership systems.
- Flexibility to work mornings, evenings, weekends, and holidays as needed.
- Passion for fitness, wellness, and helping others succeed.
Compensation & Benefits:
- Competitive hourly pay
- Performance-based incentives and bonus opportunities
- Health benefits for eligible employees
- 401(k) eligibility based on tenure
- Free Crunch Fitness membership
- Fun, energetic, and team-oriented work environment
- Opportunities for career growth within a rapidly expanding brand
Why Join Us:
At Crunch Fitness, the Member Services Representative role is more than a front desk position-it's an opportunity to build relationships, inspire others, and grow your career in the fitness industry. If you enjoy helping people, bringing positive energy to your work, and being part of a supportive team, we’d love to have you join the Crunch family.
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Frequently Asked Questions
New Hartford's growing fitness industry, including brands like Crunch Fitness, has increased demand for Member Services Representatives. Local gyms seek candidates who blend customer care with fitness passion, making the competition moderate but favoring those with strong interpersonal skills and availability for varied shifts.
While formal certifications aren't mandatory for Member Services Representatives at Crunch Fitness in New Hartford, certifications in customer service or fitness-related areas can enhance your profile. Local employers value candidates who show commitment to wellness and customer engagement through supplementary training.
Top performers excel with multitasking abilities, proactive problem-solving, and clear communication. They often use scheduling software effectively and thrive in fast-paced environments, making each member feel genuinely welcomed while managing administrative duties seamlessly.
Starting as a Member Services Representative opens pathways to roles like Member Services Manager or Fitness Coordinator. Gaining experience in sales, customer relationship management, and club operations can lead to leadership opportunities within fitness centers such as Crunch Fitness.
Shifts often involve greeting members warmly, managing check-ins, handling inquiries via phone and in person, promoting club programs, and resolving issues promptly. The role demands energy and adaptability, especially during peak hours or weekends.
Crunch Fitness emphasizes an energetic and inclusive atmosphere, encouraging Member Services Representatives to build meaningful member relationships and engage in team-driven initiatives. Career growth is supported through incentives, ongoing training, and opportunities to advance within their expanding fitness network.
Employees enjoy benefits like a complimentary Crunch Fitness membership, performance bonuses, and health coverage eligibility. The environment promotes wellness and camaraderie, combining competitive pay with a culture that values fitness passion and community involvement.
Typically, Member Services Representatives in New Hartford earn between $14 and $18 per hour, reflecting local market rates and fitness industry standards. Crunch Fitness complements this with performance incentives, creating a rewarding compensation package for dedicated team members.
Flexibility is crucial, as shifts may include mornings, evenings, weekends, and holidays. This schedule diversity supports club operations and member accessibility, making adaptability a valued trait in candidates.
While both roles focus on client interaction, Coordinators often handle more administrative tasks such as managing schedules and membership data in detail, whereas Representatives prioritize direct member engagement and frontline customer service.