NexlintoMember Services Representative
Company : Crunch Fitness
Location : Pennsburg, PA, 18073
Job Type : Full Time / Part Time
Date Posted : 10 February 2026
Job Summary:
We are seeking a friendly, energetic, and customer-focused Member Services Representative to be the face of our club. The Member Services Representative is responsible for delivering outstanding customer service, supporting daily front desk operations, and ensuring every member and guest feels welcomed and valued. This role is ideal for individuals who enjoy working with people, thrive in a fast-paced environment, and are passionate about fitness and community.
Key Responsibilities:
- Greet members and guests warmly and provide a positive first impression.
- Assist members with check-ins, account updates, and general inquiries.
- Promote club programs, amenities, and services to enhance the member experience.
- Handle phone calls, emails, and in-person requests professionally.
- Support membership sales efforts by providing information and scheduling tours.
- Maintain a clean, organized, and professional front desk area.
- Resolve member concerns promptly and escalate issues when necessary.
- Follow company policies, procedures, and customer service standards.
- Work collaboratively with management and team members to support club operations.
Qualifications:
- Strong customer service and interpersonal skills.
- Positive, energetic, and professional attitude.
- Excellent communication and problem-solving abilities.
- Ability to multitask and work efficiently in a fast-paced environment.
- Basic computer skills and comfort using scheduling or membership systems.
- Flexibility to work mornings, evenings, weekends, and holidays as needed.
- Passion for fitness, wellness, and helping others succeed.
Compensation & Benefits:
- Competitive hourly pay
- Performance-based incentives and bonus opportunities
- Health benefits for eligible employees
- 401(k) eligibility based on tenure
- Free Crunch Fitness membership
- Fun, energetic, and team-oriented work environment
- Opportunities for career growth within a rapidly expanding brand
Why Join Us:
At Crunch Fitness, the Member Services Representative role is more than a front desk position-it's an opportunity to build relationships, inspire others, and grow your career in the fitness industry. If you enjoy helping people, bringing positive energy to your work, and being part of a supportive team, we’d love to have you join the Crunch family.
Recent Jobs
Top searches
Employment opportunities at Crunch Fitness
Jobseekers are also searching for
Searches you may like
Trending searches in Pennsburg, PA
Popular Searches for Member Services Representative
Frequently Asked Questions
Pennsburg shows moderate competition for Member Services Representative roles, with several fitness centers and health clubs recruiting actively. Candidates with strong interpersonal skills and flexibility tend to stand out, as local employers value community engagement and customer service excellence.
Given Pennsburg’s smaller size, commuting to Crunch Fitness is generally manageable. However, peak hours might increase traffic slightly. Prospective employees often weigh proximity to public transit or parking availability when applying to ensure reliable, timely attendance.
Employers prioritize communication skills, multitasking under pressure, and a friendly demeanor. Familiarity with membership software and basic troubleshooting also enhances candidacy. Demonstrating enthusiasm for fitness and wellness is increasingly valued in customer-facing fitness roles.
This position often leads to supervisory roles such as Member Services Manager or Sales Coordinator, especially in expanding fitness brands like Crunch Fitness. Building strong customer relations and mastering operational tasks can accelerate career advancement.
Crunch Fitness emphasizes community-building and energetic team culture, making its Member Services Representative role more interactive and motivational. Employees also benefit from perks like free gym membership and performance bonuses not always offered in comparable roles.
This role involves informing potential and current members about club offerings, scheduling tours, and addressing inquiries, acting as a bridge between sales and service. Effective representatives can significantly boost membership growth through positive engagement.
Hourly wages generally range from $13 to $17 in Pennsburg for Member Services Representatives, influenced by experience and company size. Crunch Fitness offers competitive pay with additional incentives, aligning with local market standards for customer service roles in fitness.
Experience in guest services is highly transferable, providing strong customer interaction skills and problem resolution abilities valued in Member Services Representative roles. Demonstrating familiarity with high-volume, fast-paced environments is especially beneficial.
While no mandatory certifications exist locally, having CPR or first aid training can give candidates an advantage, reflecting readiness to handle emergencies. Additionally, familiarity with membership management software is a plus given industry trends in the area.
Crunch Fitness fosters a dynamic, supportive atmosphere where representatives contribute to a wellness-focused community. Employees often experience a blend of customer service and fitness passion, with opportunities for personal growth and access to exclusive health benefits.