NexlintoMember Services Representative
Company : Crunch Fitness
Location : Ann Arbor, MI, 48103
Job Type : Full Time / Part Time
Date Posted : 11 February 2026
Job Summary:
We are seeking a friendly, energetic, and customer-focused Member Services Representative to be the face of our club. The Member Services Representative is responsible for delivering outstanding customer service, supporting daily front desk operations, and ensuring every member and guest feels welcomed and valued. This role is ideal for individuals who enjoy working with people, thrive in a fast-paced environment, and are passionate about fitness and community.
Key Responsibilities:
- Greet members and guests warmly and provide a positive first impression.
- Assist members with check-ins, account updates, and general inquiries.
- Promote club programs, amenities, and services to enhance the member experience.
- Handle phone calls, emails, and in-person requests professionally.
- Support membership sales efforts by providing information and scheduling tours.
- Maintain a clean, organized, and professional front desk area.
- Resolve member concerns promptly and escalate issues when necessary.
- Follow company policies, procedures, and customer service standards.
- Work collaboratively with management and team members to support club operations.
Qualifications:
- Strong customer service and interpersonal skills.
- Positive, energetic, and professional attitude.
- Excellent communication and problem-solving abilities.
- Ability to multitask and work efficiently in a fast-paced environment.
- Basic computer skills and comfort using scheduling or membership systems.
- Flexibility to work mornings, evenings, weekends, and holidays as needed.
- Passion for fitness, wellness, and helping others succeed.
Compensation & Benefits:
- Competitive hourly pay
- Performance-based incentives and bonus opportunities
- Health benefits for eligible employees
- 401(k) eligibility based on tenure
- Free Crunch Fitness membership
- Fun, energetic, and team-oriented work environment
- Opportunities for career growth within a rapidly expanding brand
Why Join Us:
At Crunch Fitness, the Member Services Representative role is more than a front desk position-it's an opportunity to build relationships, inspire others, and grow your career in the fitness industry. If you enjoy helping people, bringing positive energy to your work, and being part of a supportive team, we’d love to have you join the Crunch family.
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Frequently Asked Questions
Success in Ann Arbor's fitness sector as a Member Services Representative often hinges on excellent interpersonal communication, multitasking under pressure, and familiarity with membership management software. A genuine passion for wellness and community engagement also enhances member satisfaction and retention.
With time, Member Services Representatives typically take on more complex responsibilities like resolving escalated issues, supporting membership sales, and collaborating closely with management. Career progression may also lead toward supervisory roles or specialized client service positions.
Handling simultaneous member inquiries, managing check-ins efficiently, and promoting club amenities while maintaining a welcoming atmosphere are common challenges. Balancing front desk duties with supporting sales efforts requires adaptability and strong organizational skills.
Crunch Fitness attracts candidates eager to join a dynamic, team-oriented environment. While competition exists, candidates with a customer-first attitude and fitness enthusiasm tend to stand out in the Ann Arbor job market, which values community engagement.
Crunch Fitness emphasizes a vibrant culture and career growth opportunities within fitness. Their Ann Arbor location offers a regional focus on community wellness, making member interaction more personalized compared to larger corporate gyms.
Beyond competitive hourly pay and bonuses, employees receive free gym memberships and health benefits eligibility. The company fosters an energetic workplace with career advancement paths, making it appealing for those passionate about fitness and customer service.
Typically, Member Services Representatives in Ann Arbor earn between $13 and $17 per hour, depending on experience and company. Crunch Fitness offers competitive wages complemented by incentive bonuses and benefits, aligning well with local market rates.
During shifts, representatives warmly greet members, manage check-ins, respond to questions, promote club services, and maintain an organized front desk. They ensure members feel valued while supporting sales and operational tasks in a fast-paced gym environment.
Employers look for strong communication, customer service skills, and basic computer proficiency. Flexibility for varied shifts and a positive, energetic demeanor are vital, especially for fast-paced settings like Crunch Fitness clubs.
The role bridges front desk management and member engagement, supporting sales, resolving issues, and collaborating with team members. This integration ensures smooth daily operations while enhancing each member's experience at the gym.