NexlintoMember Services Representative
Company : Crunch Fitness
Location : Holland, OH, 43528
Job Type : Full Time / Part Time
Date Posted : 11 February 2026
Job Summary:
We are seeking a friendly, energetic, and customer-focused Member Services Representative to be the face of our club. The Member Services Representative is responsible for delivering outstanding customer service, supporting daily front desk operations, and ensuring every member and guest feels welcomed and valued. This role is ideal for individuals who enjoy working with people, thrive in a fast-paced environment, and are passionate about fitness and community.
Key Responsibilities:
- Greet members and guests warmly and provide a positive first impression.
- Assist members with check-ins, account updates, and general inquiries.
- Promote club programs, amenities, and services to enhance the member experience.
- Handle phone calls, emails, and in-person requests professionally.
- Support membership sales efforts by providing information and scheduling tours.
- Maintain a clean, organized, and professional front desk area.
- Resolve member concerns promptly and escalate issues when necessary.
- Follow company policies, procedures, and customer service standards.
- Work collaboratively with management and team members to support club operations.
Qualifications:
- Strong customer service and interpersonal skills.
- Positive, energetic, and professional attitude.
- Excellent communication and problem-solving abilities.
- Ability to multitask and work efficiently in a fast-paced environment.
- Basic computer skills and comfort using scheduling or membership systems.
- Flexibility to work mornings, evenings, weekends, and holidays as needed.
- Passion for fitness, wellness, and helping others succeed.
Compensation & Benefits:
- Competitive hourly pay
- Performance-based incentives and bonus opportunities
- Health benefits for eligible employees
- 401(k) eligibility based on tenure
- Free Crunch Fitness membership
- Fun, energetic, and team-oriented work environment
- Opportunities for career growth within a rapidly expanding brand
Why Join Us:
At Crunch Fitness, the Member Services Representative role is more than a front desk position-it's an opportunity to build relationships, inspire others, and grow your career in the fitness industry. If you enjoy helping people, bringing positive energy to your work, and being part of a supportive team, we’d love to have you join the Crunch family.
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Frequently Asked Questions
In Holland, OH, the demand for Member Services Representatives is growing steadily, especially in fitness centers like Crunch Fitness. While competition exists, candidates with strong customer service skills and a passion for wellness tend to stand out in this mid-sized market.
Holland's community-oriented atmosphere fosters teamwork and friendly member interactions. Member Services Representatives here often enjoy a collaborative environment where personalized service and community engagement are highly valued, enhancing job satisfaction.
Successful Member Services Representatives excel through excellent communication, multitasking abilities, and a genuine enthusiasm for fitness. Proficiency with membership software and a proactive attitude toward resolving member concerns also greatly enhance effectiveness.
Absolutely. Many in this position progress into management or specialist roles by developing leadership skills, deepening product knowledge, and consistently delivering exceptional member experiences, making it a solid stepping stone in the fitness industry.
Daily activities often include greeting members, managing check-ins, answering inquiries, promoting club services, and coordinating tours. The role demands adaptability to fast-paced settings while maintaining a welcoming front desk presence.
Crunch Fitness emphasizes a vibrant, team-driven culture and offers perks like free memberships and performance bonuses, distinguishing its Member Services Representatives’ experience with strong career growth opportunities and community involvement.
Yes, Crunch Fitness invests in onboarding and ongoing coaching tailored to its fast-paced environment, ensuring representatives are well-equipped with customer service skills and club knowledge to foster positive member relationships.
In Holland, OH, Member Services Representatives typically earn between $12 and $16 per hour, with additional performance-based incentives. Compensation reflects local market rates and the fitness industry's customer service standards.
Yes, flexibility is key. Holland-based fitness clubs like Crunch Fitness often require Member Services Representatives to work varied shifts, including mornings, evenings, weekends, and holidays, to accommodate member needs and peak hours.
A common misunderstanding is that it's solely a front desk job. In reality, it involves active member engagement, sales support, problem-solving, and contributing to a positive club atmosphere, making it a dynamic customer service role.