NexlintoMember Services Representative
Company : Crunch Fitness
Location : Mansfield, TX, 76063
Job Type : Full Time / Part Time
Date Posted : 10 February 2026
Job Summary:
We are seeking a friendly, energetic, and customer-focused Member Services Representative to be the face of our club. The Member Services Representative is responsible for delivering outstanding customer service, supporting daily front desk operations, and ensuring every member and guest feels welcomed and valued. This role is ideal for individuals who enjoy working with people, thrive in a fast-paced environment, and are passionate about fitness and community.
Key Responsibilities:
- Greet members and guests warmly and provide a positive first impression.
- Assist members with check-ins, account updates, and general inquiries.
- Promote club programs, amenities, and services to enhance the member experience.
- Handle phone calls, emails, and in-person requests professionally.
- Support membership sales efforts by providing information and scheduling tours.
- Maintain a clean, organized, and professional front desk area.
- Resolve member concerns promptly and escalate issues when necessary.
- Follow company policies, procedures, and customer service standards.
- Work collaboratively with management and team members to support club operations.
Qualifications:
- Strong customer service and interpersonal skills.
- Positive, energetic, and professional attitude.
- Excellent communication and problem-solving abilities.
- Ability to multitask and work efficiently in a fast-paced environment.
- Basic computer skills and comfort using scheduling or membership systems.
- Flexibility to work mornings, evenings, weekends, and holidays as needed.
- Passion for fitness, wellness, and helping others succeed.
Compensation & Benefits:
- Competitive hourly pay
- Performance-based incentives and bonus opportunities
- Health benefits for eligible employees
- 401(k) eligibility based on tenure
- Free Crunch Fitness membership
- Fun, energetic, and team-oriented work environment
- Opportunities for career growth within a rapidly expanding brand
Why Join Us:
At Crunch Fitness, the Member Services Representative role is more than a front desk position-it's an opportunity to build relationships, inspire others, and grow your career in the fitness industry. If you enjoy helping people, bringing positive energy to your work, and being part of a supportive team, we’d love to have you join the Crunch family.
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Frequently Asked Questions
Thriving as a Member Services Representative at Crunch Fitness requires a blend of enthusiastic communication, quick problem-solving, and multitasking under pressure. Familiarity with membership systems and genuine passion for fitness help deliver exceptional service that keeps members engaged and satisfied.
Mansfield's growing population supports a steady demand for Member Services Representatives in gyms like Crunch Fitness. Local fitness industry expansion offers promising job openings, especially for candidates with strong customer service skills who can adapt to fast-paced club environments.
Starting as a Member Services Representative often leads to roles in membership sales management, club operations coordination, or wellness program leadership. Gaining experience in customer engagement and club systems at Crunch Fitness lays groundwork for upward mobility in fitness and service management.
Handling front desk duties at Crunch Fitness demands balancing energetic member interactions with administrative tasks like scheduling and account updates. Unlike typical service roles, there's a strong emphasis on promoting fitness programs and fostering a community atmosphere, which requires both sales savvy and interpersonal warmth.
In Mansfield, Member Services Representatives generally earn between $12 and $16 per hour, with Crunch Fitness offering competitive rates complemented by performance bonuses. Benefits like free gym membership and health coverage enhance the overall compensation package in this fitness-focused role.
Beyond greeting members, the role includes proactively promoting club amenities, managing inquiries via multiple channels, and supporting membership sales efforts. At Crunch Fitness, it's about creating a welcoming environment that motivates members and strengthens community ties.
While formal certifications aren't always mandatory, familiarity with customer service principles, basic computer proficiency, and a passion for fitness are highly valued. Local gyms like Crunch Fitness appreciate candidates who pursue ongoing learning in wellness trends and member engagement techniques.
Schedules often require flexibility, including mornings, evenings, weekends, and holidays to align with club hours. This flexibility is essential to accommodate peak member traffic and support continuous club operations in a vibrant market like Mansfield.
Crunch Fitness fosters a lively, team-oriented workplace where Member Services Representatives collaborate closely with management and staff. This role plays a key part in building member relationships and supporting club goals, contributing to a supportive and energetic community environment.
Daily responsibilities blend front desk hospitality with active promotion of fitness programs, managing member accounts, and handling diverse inquiries. Unlike generic service roles, this position emphasizes enthusiasm for wellness and member success, reflecting Crunch Fitness's vibrant brand identity.