NexlintoMember Services Representative
Company : Crunch Fitness
Location : Bronxville, NY, 10708
Job Type : Full Time / Part Time
Date Posted : 10 February 2026
Job Summary:
We are seeking a friendly, energetic, and customer-focused Member Services Representative to be the face of our club. The Member Services Representative is responsible for delivering outstanding customer service, supporting daily front desk operations, and ensuring every member and guest feels welcomed and valued. This role is ideal for individuals who enjoy working with people, thrive in a fast-paced environment, and are passionate about fitness and community.
Key Responsibilities:
- Greet members and guests warmly and provide a positive first impression.
- Assist members with check-ins, account updates, and general inquiries.
- Promote club programs, amenities, and services to enhance the member experience.
- Handle phone calls, emails, and in-person requests professionally.
- Support membership sales efforts by providing information and scheduling tours.
- Maintain a clean, organized, and professional front desk area.
- Resolve member concerns promptly and escalate issues when necessary.
- Follow company policies, procedures, and customer service standards.
- Work collaboratively with management and team members to support club operations.
Qualifications:
- Strong customer service and interpersonal skills.
- Positive, energetic, and professional attitude.
- Excellent communication and problem-solving abilities.
- Ability to multitask and work efficiently in a fast-paced environment.
- Basic computer skills and comfort using scheduling or membership systems.
- Flexibility to work mornings, evenings, weekends, and holidays as needed.
- Passion for fitness, wellness, and helping others succeed.
Compensation & Benefits:
- Competitive hourly pay
- Performance-based incentives and bonus opportunities
- Health benefits for eligible employees
- 401(k) eligibility based on tenure
- Free Crunch Fitness membership
- Fun, energetic, and team-oriented work environment
- Opportunities for career growth within a rapidly expanding brand
Why Join Us:
At Crunch Fitness, the Member Services Representative role is more than a front desk position-it's an opportunity to build relationships, inspire others, and grow your career in the fitness industry. If you enjoy helping people, bringing positive energy to your work, and being part of a supportive team, we’d love to have you join the Crunch family.
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Frequently Asked Questions
In Bronxville fitness clubs like Crunch Fitness, a Member Services Representative juggles greeting members, handling account queries, and managing front desk operations. The pace is lively, often requiring multitasking between in-person and phone interactions, ensuring smooth member experiences amid a community-focused environment.
Successful representatives in Bronxville excel with strong communication, problem-solving, and adaptability to fast-paced settings. Familiarity with membership management systems paired with a genuine passion for fitness and customer engagement sets them apart in this competitive local market.
Indeed, entry-level representatives can advance into supervisory roles, membership sales, or club management positions. Demonstrating leadership, sales acumen, and operational knowledge within fitness centers like Crunch Fitness can accelerate upward mobility in the health and wellness industry.
Crunch Fitness emphasizes a high-energy, team-driven culture demanding proactive member engagement and versatility. Representatives often balance promotional duties alongside customer service, requiring enthusiasm for fitness and the ability to thrive in a dynamic, sometimes fast-moving club environment.
Crunch Fitness offers incentives like performance bonuses, complimentary memberships, and opportunities for professional growth. This nurturing environment, combined with a vibrant team atmosphere, helps keep representatives inspired and aligned with the company's wellness-centric mission.
In Bronxville, Member Services Representatives typically earn between $15 to $20 per hour, influenced by experience and club size. Crunch Fitness supplements base pay with bonuses and benefits, making the total compensation competitive within the local fitness service industry.
Bronxville's health-conscious community fuels steady demand for member-focused roles, though competition remains moderate. Candidates with strong interpersonal skills and flexible availability tend to stand out when applying for fitness center positions like those at Crunch Fitness.
Bronxville offers accessible public transit and manageable driving routes, making it convenient for employees. Many representatives leverage Metro-North rail or local buses, balancing commute time with flexible shift scheduling that Crunch Fitness supports to accommodate diverse lifestyles.
While formal certifications aren't strictly required, prior customer service experience and familiarity with membership systems enhance candidacy. A positive attitude and eagerness to engage with fitness-minded communities are highly valued traits for successful applicants.
Member Services Representatives focus on frontline engagement and daily member interactions, while Coordinators often handle more administrative tasks, scheduling, and program coordination. The Representative role requires dynamic interpersonal skills, especially in fast-paced gym environments like Crunch Fitness.