NexlintoMember Services Representative
Company : Crunch Fitness
Location : McKinney, TX, 75072
Job Type : Full Time / Part Time
Date Posted : 10 February 2026
Job Summary:
We are seeking a friendly, energetic, and customer-focused Member Services Representative to be the face of our club. The Member Services Representative is responsible for delivering outstanding customer service, supporting daily front desk operations, and ensuring every member and guest feels welcomed and valued. This role is ideal for individuals who enjoy working with people, thrive in a fast-paced environment, and are passionate about fitness and community.
Key Responsibilities:
- Greet members and guests warmly and provide a positive first impression.
- Assist members with check-ins, account updates, and general inquiries.
- Promote club programs, amenities, and services to enhance the member experience.
- Handle phone calls, emails, and in-person requests professionally.
- Support membership sales efforts by providing information and scheduling tours.
- Maintain a clean, organized, and professional front desk area.
- Resolve member concerns promptly and escalate issues when necessary.
- Follow company policies, procedures, and customer service standards.
- Work collaboratively with management and team members to support club operations.
Qualifications:
- Strong customer service and interpersonal skills.
- Positive, energetic, and professional attitude.
- Excellent communication and problem-solving abilities.
- Ability to multitask and work efficiently in a fast-paced environment.
- Basic computer skills and comfort using scheduling or membership systems.
- Flexibility to work mornings, evenings, weekends, and holidays as needed.
- Passion for fitness, wellness, and helping others succeed.
Compensation & Benefits:
- Competitive hourly pay
- Performance-based incentives and bonus opportunities
- Health benefits for eligible employees
- 401(k) eligibility based on tenure
- Free Crunch Fitness membership
- Fun, energetic, and team-oriented work environment
- Opportunities for career growth within a rapidly expanding brand
Why Join Us:
At Crunch Fitness, the Member Services Representative role is more than a front desk position-it's an opportunity to build relationships, inspire others, and grow your career in the fitness industry. If you enjoy helping people, bringing positive energy to your work, and being part of a supportive team, we’d love to have you join the Crunch family.
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Frequently Asked Questions
McKinney's growing fitness industry fuels a steady demand for Member Services Representatives. The competition remains moderate, especially with local gyms like Crunch Fitness expanding. Candidates with strong interpersonal skills and flexibility often stand out in this region’s dynamic job market.
While formal certifications aren't always mandatory, familiarity with membership management software and customer service training can boost employability in McKinney. Employers appreciate candidates who demonstrate communication prowess and a genuine passion for wellness and community engagement.
Success in this role hinges on positive energy, multitasking ability, and excellent problem-solving skills. Being approachable and efficient during busy check-ins, while managing inquiries and promoting club amenities, creates a memorable member experience that drives retention.
Absolutely. Many start as Member Services Representatives and transition into supervisory or managerial roles, such as Member Services Manager or Director of Member Services. Developing leadership and sales skills within the fitness environment opens doors to long-term career growth.
Typical hourly wages for this role in McKinney fall between $13 and $17, influenced by experience and company size. Crunch Fitness offers competitive hourly pay combined with performance bonuses, making total compensation attractive for customer-focused professionals.
Crunch Fitness emphasizes a vibrant, team-oriented culture with perks like free gym membership and incentive bonuses. The environment fosters career advancement and values staff who bring enthusiasm and community spirit, setting it apart from more traditional front desk roles.
Handling high member traffic during peak hours requires agility and calm under pressure. Balancing administrative tasks with personalized service while promoting club programs can be demanding but rewarding for those passionate about fitness community engagement.
While previous customer service experience helps, Crunch Fitness values a positive attitude and eagerness to learn just as much. Newcomers who show dedication to member satisfaction and adapt quickly often thrive and grow within the company.
Yes, flexibility is key, with shifts spanning mornings, evenings, weekends, and holidays. This accommodates varying member needs and supports a work-life balance, ideal for those seeking dynamic scheduling in a fitness-focused workplace.
In addition to competitive pay, Crunch Fitness offers performance-based bonuses rewarding team members who excel in membership sales and customer satisfaction. These incentives motivate representatives to deliver outstanding service consistently.