NexlintoMember Services Representative
Company : Crunch Fitness
Location : Briarcliff Manor, NY, 10510
Job Type : Full Time / Part Time
Date Posted : 11 February 2026
Job Summary:
We are seeking a friendly, energetic, and customer-focused Member Services Representative to be the face of our club. The Member Services Representative is responsible for delivering outstanding customer service, supporting daily front desk operations, and ensuring every member and guest feels welcomed and valued. This role is ideal for individuals who enjoy working with people, thrive in a fast-paced environment, and are passionate about fitness and community.
Key Responsibilities:
- Greet members and guests warmly and provide a positive first impression.
- Assist members with check-ins, account updates, and general inquiries.
- Promote club programs, amenities, and services to enhance the member experience.
- Handle phone calls, emails, and in-person requests professionally.
- Support membership sales efforts by providing information and scheduling tours.
- Maintain a clean, organized, and professional front desk area.
- Resolve member concerns promptly and escalate issues when necessary.
- Follow company policies, procedures, and customer service standards.
- Work collaboratively with management and team members to support club operations.
Qualifications:
- Strong customer service and interpersonal skills.
- Positive, energetic, and professional attitude.
- Excellent communication and problem-solving abilities.
- Ability to multitask and work efficiently in a fast-paced environment.
- Basic computer skills and comfort using scheduling or membership systems.
- Flexibility to work mornings, evenings, weekends, and holidays as needed.
- Passion for fitness, wellness, and helping others succeed.
Compensation & Benefits:
- Competitive hourly pay
- Performance-based incentives and bonus opportunities
- Health benefits for eligible employees
- 401(k) eligibility based on tenure
- Free Crunch Fitness membership
- Fun, energetic, and team-oriented work environment
- Opportunities for career growth within a rapidly expanding brand
Why Join Us:
At Crunch Fitness, the Member Services Representative role is more than a front desk position-it's an opportunity to build relationships, inspire others, and grow your career in the fitness industry. If you enjoy helping people, bringing positive energy to your work, and being part of a supportive team, we’d love to have you join the Crunch family.
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Frequently Asked Questions
In busy settings like Briarcliff Manor's Crunch Fitness, a Member Services Representative must swiftly juggle check-ins, membership questions, and phone calls, all while maintaining a friendly demeanor. Efficient multitasking paired with strong communication skills ensures members feel valued despite the fast pace.
While formal certifications aren't always mandatory, familiarity with customer service software and a passion for fitness boost your candidacy in Briarcliff Manor. Employers often appreciate candidates with experience in membership management and local community engagement.
Starting as a Member Services Representative can open doors to roles like Member Services Manager or Club Operations Coordinator. Developing interpersonal skills and knowledge of fitness programs often leads to leadership positions within wellness centers or gym franchises.
Representatives focus on front-line member interactions and administrative duties, while Specialists and Advisors might handle more complex member issues or strategic service improvements. The Representative role emphasizes face-to-face engagement and operational support.
Crunch Fitness emphasizes energetic, customer-focused service with a strong community vibe. Representatives are encouraged to actively promote club programs and foster member relationships, reflecting the brand’s commitment to an inclusive, motivating environment.
Crunch Fitness offers competitive hourly wages complemented by performance bonuses. Eligible employees can access health benefits and 401(k) plans, plus enjoy a complimentary gym membership, creating a well-rounded compensation package in Briarcliff Manor.
The work environment at Crunch Fitness is energetic and team-oriented, promoting collaboration and positivity. In Briarcliff Manor, employees often share a passion for fitness and community, making the culture dynamic and supportive.
Fitness centers in Briarcliff Manor have experienced steady growth, resulting in a rising need for Member Services Representatives. This demand reflects the community’s growing interest in wellness and the expansion of local gym facilities.
Exceptional interpersonal skills, quick problem-solving, and a genuine enthusiasm for helping others distinguish standout Representatives. Mastery in managing multiple communication channels while maintaining professionalism is also critical.
Salaries in Briarcliff Manor typically align with or slightly exceed regional averages for customer service roles, ranging around $14–$17 per hour. The local fitness industry’s growth supports competitive pay and additional incentives.