NexlintoMember Services Representative
Company : Crunch Fitness
Location : Red Lion, PA, 17356
Job Type : Full Time / Part Time
Date Posted : 10 February 2026
Job Summary:
We are seeking a friendly, energetic, and customer-focused Member Services Representative to be the face of our club. The Member Services Representative is responsible for delivering outstanding customer service, supporting daily front desk operations, and ensuring every member and guest feels welcomed and valued. This role is ideal for individuals who enjoy working with people, thrive in a fast-paced environment, and are passionate about fitness and community.
Key Responsibilities:
- Greet members and guests warmly and provide a positive first impression.
- Assist members with check-ins, account updates, and general inquiries.
- Promote club programs, amenities, and services to enhance the member experience.
- Handle phone calls, emails, and in-person requests professionally.
- Support membership sales efforts by providing information and scheduling tours.
- Maintain a clean, organized, and professional front desk area.
- Resolve member concerns promptly and escalate issues when necessary.
- Follow company policies, procedures, and customer service standards.
- Work collaboratively with management and team members to support club operations.
Qualifications:
- Strong customer service and interpersonal skills.
- Positive, energetic, and professional attitude.
- Excellent communication and problem-solving abilities.
- Ability to multitask and work efficiently in a fast-paced environment.
- Basic computer skills and comfort using scheduling or membership systems.
- Flexibility to work mornings, evenings, weekends, and holidays as needed.
- Passion for fitness, wellness, and helping others succeed.
Compensation & Benefits:
- Competitive hourly pay
- Performance-based incentives and bonus opportunities
- Health benefits for eligible employees
- 401(k) eligibility based on tenure
- Free Crunch Fitness membership
- Fun, energetic, and team-oriented work environment
- Opportunities for career growth within a rapidly expanding brand
Why Join Us:
At Crunch Fitness, the Member Services Representative role is more than a front desk position-it's an opportunity to build relationships, inspire others, and grow your career in the fitness industry. If you enjoy helping people, bringing positive energy to your work, and being part of a supportive team, we’d love to have you join the Crunch family.
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Frequently Asked Questions
Red Lion, PA, has a modest demand for Member Services Representatives, with local fitness centers like Crunch Fitness growing steadily. While competition exists, candidates with strong customer service skills and flexibility for varied shifts tend to stand out in this regional job market.
In Pennsylvania, while formal certifications aren't mandatory for Member Services roles, having CPR certification or experience with membership software can enhance your profile. Employers often value interpersonal skills and familiarity with fitness industry standards.
Mastery in multitasking, clear communication, and problem-solving are vital for a Member Services Representative. Handling check-ins, managing inquiries, and promoting services require an energetic yet professional approach to foster member satisfaction.
Starting as a Member Services Representative opens doors to roles like Member Services Manager or Club Operations Coordinator. Progression often depends on demonstrated leadership, sales aptitude, and deep knowledge of fitness club operations.
In Red Lion, PA, hourly wages for Member Services Representatives typically range from $12 to $16, influenced by experience and company size. Crunch Fitness offers competitive pay complemented by performance bonuses and employee benefits.
Crunch Fitness emphasizes creating a vibrant, community-driven atmosphere, making their Member Services Representative role more than administrative. The focus on member engagement and wellness culture sets this position apart from typical front desk jobs.
At Crunch Fitness in Red Lion, representatives benefit from free gym memberships, career growth within a rapidly expanding brand, and a lively team environment. This role blends customer service with a passion for fitness, fostering personal and professional development.
Balancing greeting guests warmly and managing administrative tasks requires strong prioritization and energy. Crunch Fitness encourages reps to engage members actively while efficiently handling check-ins and inquiries to maintain smooth club operations.
By sharing knowledge about club programs and scheduling tours, representatives organically support membership growth. Their genuine enthusiasm and ability to answer questions create trust, which often leads to increased sign-ups even without direct sales experience.
High foot traffic and diverse member needs can create pressure to multitask effectively. Handling escalations tactfully and maintaining upbeat communication are crucial skills to navigate the dynamic pace while ensuring every member feels valued.