NexlintoMember Services Representative
Company : Crunch Fitness
Location : Sewickley, PA, 15143
Job Type : Full Time / Part Time
Date Posted : 10 February 2026
Job Summary:
We are seeking a friendly, energetic, and customer-focused Member Services Representative to be the face of our club. The Member Services Representative is responsible for delivering outstanding customer service, supporting daily front desk operations, and ensuring every member and guest feels welcomed and valued. This role is ideal for individuals who enjoy working with people, thrive in a fast-paced environment, and are passionate about fitness and community.
Key Responsibilities:
- Greet members and guests warmly and provide a positive first impression.
- Assist members with check-ins, account updates, and general inquiries.
- Promote club programs, amenities, and services to enhance the member experience.
- Handle phone calls, emails, and in-person requests professionally.
- Support membership sales efforts by providing information and scheduling tours.
- Maintain a clean, organized, and professional front desk area.
- Resolve member concerns promptly and escalate issues when necessary.
- Follow company policies, procedures, and customer service standards.
- Work collaboratively with management and team members to support club operations.
Qualifications:
- Strong customer service and interpersonal skills.
- Positive, energetic, and professional attitude.
- Excellent communication and problem-solving abilities.
- Ability to multitask and work efficiently in a fast-paced environment.
- Basic computer skills and comfort using scheduling or membership systems.
- Flexibility to work mornings, evenings, weekends, and holidays as needed.
- Passion for fitness, wellness, and helping others succeed.
Compensation & Benefits:
- Competitive hourly pay
- Performance-based incentives and bonus opportunities
- Health benefits for eligible employees
- 401(k) eligibility based on tenure
- Free Crunch Fitness membership
- Fun, energetic, and team-oriented work environment
- Opportunities for career growth within a rapidly expanding brand
Why Join Us:
At Crunch Fitness, the Member Services Representative role is more than a front desk position-it's an opportunity to build relationships, inspire others, and grow your career in the fitness industry. If you enjoy helping people, bringing positive energy to your work, and being part of a supportive team, we’d love to have you join the Crunch family.
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Frequently Asked Questions
Sewickley, PA presents a moderately competitive landscape for Member Services Representative roles due to its community-focused businesses and fitness centers. Job seekers benefit from networking locally and highlighting customer service expertise to stand out among candidates in this suburban market.
Crunch Fitness staff often enjoy manageable commutes in Sewickley, given the town's compact size and public transit options. However, peak hours may affect travel times slightly, so planning shifts outside rush hour can improve punctuality and work-life balance.
Entry-level candidates with strong interpersonal skills, basic computer literacy, and a passion for wellness can thrive as Member Services Representatives. Emphasizing adaptability and eagerness to learn club management systems often opens doors in this customer-centric job.
Daily tasks include warmly greeting members, handling check-ins, addressing inquiries, and promoting fitness programs. Efficient multitasking and clear communication are vital to maintain smooth front desk operations and enhance the member experience.
This role builds foundational skills in customer engagement and sales, paving the way for growth into management or specialized fitness roles. Demonstrating leadership and operational coordination at the front desk can lead to expanded responsibilities and promotions.
Crunch Fitness emphasizes a vibrant team culture and offers perks like free gym membership and performance incentives. The role intertwines customer service with fitness passion, creating a dynamic environment that fosters both personal and professional development.
Crunch encourages proactive member engagement through personalized greetings and promoting club amenities. Representatives receive ongoing training to resolve issues swiftly and ensure every guest feels valued, aligning with the brand's energetic, community-driven ethos.
Typical hourly pay for this role in Sewickley ranges between $13 and $17, influenced by experience and shift timings. Crunch Fitness supplements wages with bonus opportunities and benefits, making the overall compensation competitive within the local fitness sector.
Yes, flexibility is important since shifts may cover mornings, evenings, weekends, and holidays. This scheduling accommodates member traffic patterns and supports 24/7 club operations, requiring adaptability from team members to maintain seamless service.
Many assume only basic customer service skills suffice, but success here demands multitasking, problem-solving, and familiarity with membership software. A genuine enthusiasm for fitness and community engagement also distinguishes top-performing representatives.