NexlintoMember Services Representative
Company : Crunch Fitness
Location : Roseville, CA, 95661
Job Type : Full Time / Part Time
Date Posted : 12 February 2026
Job Summary:
We are seeking a friendly, energetic, and customer-focused Member Services Representative to be the face of our club. The Member Services Representative is responsible for delivering outstanding customer service, supporting daily front desk operations, and ensuring every member and guest feels welcomed and valued. This role is ideal for individuals who enjoy working with people, thrive in a fast-paced environment, and are passionate about fitness and community.
Key Responsibilities:
- Greet members and guests warmly and provide a positive first impression.
- Assist members with check-ins, account updates, and general inquiries.
- Promote club programs, amenities, and services to enhance the member experience.
- Handle phone calls, emails, and in-person requests professionally.
- Support membership sales efforts by providing information and scheduling tours.
- Maintain a clean, organized, and professional front desk area.
- Resolve member concerns promptly and escalate issues when necessary.
- Follow company policies, procedures, and customer service standards.
- Work collaboratively with management and team members to support club operations.
Qualifications:
- Strong customer service and interpersonal skills.
- Positive, energetic, and professional attitude.
- Excellent communication and problem-solving abilities.
- Ability to multitask and work efficiently in a fast-paced environment.
- Basic computer skills and comfort using scheduling or membership systems.
- Flexibility to work mornings, evenings, weekends, and holidays as needed.
- Passion for fitness, wellness, and helping others succeed.
Compensation & Benefits:
- Competitive hourly pay
- Performance-based incentives and bonus opportunities
- Health benefits for eligible employees
- 401(k) eligibility based on tenure
- Free Crunch Fitness membership
- Fun, energetic, and team-oriented work environment
- Opportunities for career growth within a rapidly expanding brand
Why Join Us:
At Crunch Fitness, the Member Services Representative role is more than a front desk position-it's an opportunity to build relationships, inspire others, and grow your career in the fitness industry. If you enjoy helping people, bringing positive energy to your work, and being part of a supportive team, we’d love to have you join the Crunch family.
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Frequently Asked Questions
Roseville's fitness industry is growing, with several clubs seeking Member Services Representatives. Competition is moderate, emphasizing candidates with strong interpersonal skills and local customer service experience. Being familiar with community fitness trends can give applicants an advantage in this vibrant market.
Working at Crunch Fitness in Roseville means balancing high member interaction with quick problem-solving amid busy gym hours. Representatives must efficiently manage membership inquiries, support sales efforts, and maintain a welcoming atmosphere despite peak-time crowds, requiring agility and a positive attitude.
Beyond general customer service, this role demands fitness industry knowledge, multitasking under pressure, and proactive member engagement. Strong communication combined with promoting club amenities and handling membership systems effectively sets top performers apart in member service positions.
Experienced individuals often take on mentoring new hires, enhancing membership retention strategies, and collaborating on program promotions. Career growth might include supervisory duties or transitioning into member services management, reflecting deeper operational involvement.
While no strict certifications are mandatory, credentials in customer service, CPR, or fitness-related courses can boost employability. Local employers in Roseville value candidates who demonstrate wellness knowledge and first aid readiness, aligning with community safety standards.
In Roseville, Member Services Representatives typically earn between $14 and $18 per hour, depending on experience. Crunch Fitness offers competitive hourly pay complemented by performance bonuses and benefits, aligning well with regional compensation trends.
Crunch Fitness emphasizes career development within a dynamic brand, offering free memberships and team-based environments. Their focus on community and growth pathways often leads to expanded roles beyond front desk duties, distinguishing it from other local fitness centers.
This position merges customer interaction with fitness enthusiasm, encouraging representatives to inspire members daily. Crunch Fitness fosters a supportive culture where employees can build relationships and nurture personal wellness, creating a fulfilling workplace atmosphere.