NexlintoMember Services Representative
Company : Crunch Fitness
Location : Baldwin Park, CA, 91706
Job Type : Full Time / Part Time
Date Posted : 15 February 2026
Job Summary:
We are seeking a friendly, energetic, and customer-focused Member Services Representative to be the face of our club. The Member Services Representative is responsible for delivering outstanding customer service, supporting daily front desk operations, and ensuring every member and guest feels welcomed and valued. This role is ideal for individuals who enjoy working with people, thrive in a fast-paced environment, and are passionate about fitness and community.
Key Responsibilities:
- Greet members and guests warmly and provide a positive first impression.
- Assist members with check-ins, account updates, and general inquiries.
- Promote club programs, amenities, and services to enhance the member experience.
- Handle phone calls, emails, and in-person requests professionally.
- Support membership sales efforts by providing information and scheduling tours.
- Maintain a clean, organized, and professional front desk area.
- Resolve member concerns promptly and escalate issues when necessary.
- Follow company policies, procedures, and customer service standards.
- Work collaboratively with management and team members to support club operations.
Qualifications:
- Strong customer service and interpersonal skills.
- Positive, energetic, and professional attitude.
- Excellent communication and problem-solving abilities.
- Ability to multitask and work efficiently in a fast-paced environment.
- Basic computer skills and comfort using scheduling or membership systems.
- Flexibility to work mornings, evenings, weekends, and holidays as needed.
- Passion for fitness, wellness, and helping others succeed.
Compensation & Benefits:
- Competitive hourly pay
- Performance-based incentives and bonus opportunities
- Health benefits for eligible employees
- 401(k) eligibility based on tenure
- Free Crunch Fitness membership
- Fun, energetic, and team-oriented work environment
- Opportunities for career growth within a rapidly expanding brand
Why Join Us:
At Crunch Fitness, the Member Services Representative role is more than a front desk position-it's an opportunity to build relationships, inspire others, and grow your career in the fitness industry. If you enjoy helping people, bringing positive energy to your work, and being part of a supportive team, we’d love to have you join the Crunch family.
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Frequently Asked Questions
Baldwin Park's fitness industry is growing steadily, increasing demand for Member Services Representatives. However, competition remains moderate due to many local gyms and health clubs seeking customer-focused staff. Candidates with strong interpersonal skills and flexibility tend to have an edge in securing roles here.
While formal certifications aren't mandatory, familiarity with membership management software and CPR/First Aid certifications can enhance your profile. Local employers in Baldwin Park value candidates who demonstrate fitness knowledge alongside excellent communication, reflecting the community's wellness focus.
Handling high member volume, managing simultaneous inquiries via phone and in-person, and swiftly resolving concerns without disrupting club flow are common challenges. Effective multitasking and maintaining a welcoming demeanor are crucial to ensure smooth front desk operations under pressure.
Starting as a Member Services Representative offers exposure to sales, customer relations, and club management. With proven performance, opportunities open up toward supervisory roles, membership sales specialist positions, or even management within fitness organizations like Crunch Fitness.
Crunch Fitness combines competitive hourly wages with performance bonuses, health benefits, and a free gym membership. The team-oriented, energetic culture promotes personal fitness and career growth, making it stand out from other fitness centers in Baldwin Park.
Crunch Fitness emphasizes relationship-building and community impact, not just administrative tasks. Representatives actively promote club programs and support member wellness, blending customer service with fitness enthusiasm—offering a more dynamic experience than typical front desk roles.
Member Services Representatives in Baldwin Park typically earn between $15 and $19 per hour. Crunch Fitness offers competitive pay within this range, plus incentives and bonuses, aligning compensation with local market standards for customer service roles in the fitness sector.
Employers prioritize strong communication, problem-solving abilities, and adaptability to fast-paced environments. Proficiency with scheduling systems and a genuine passion for fitness and customer engagement significantly increase candidacy appeal for Member Services Representative roles.
Absolutely. The role welcomes energetic individuals eager to learn and interact with members. Crunch Fitness supports skill development in customer relations alongside fitness knowledge, making it a great entry point for those transitioning into the service side of the wellness industry.
Baldwin Park offers accessible transit options, but traffic can peak during mornings and evenings. Applicants living nearby or with flexible schedules often find it easier to manage shifts. Crunch Fitness tends to accommodate varied availability, easing commute-related challenges for team members.