NexlintoMember Services Representative
Company : Crunch Fitness
Location : Coeymans Hollow, NY, 12046
Job Type : Full Time / Part Time
Date Posted : 10 February 2026
Job Summary:
We are seeking a friendly, energetic, and customer-focused Member Services Representative to be the face of our club. The Member Services Representative is responsible for delivering outstanding customer service, supporting daily front desk operations, and ensuring every member and guest feels welcomed and valued. This role is ideal for individuals who enjoy working with people, thrive in a fast-paced environment, and are passionate about fitness and community.
Key Responsibilities:
- Greet members and guests warmly and provide a positive first impression.
- Assist members with check-ins, account updates, and general inquiries.
- Promote club programs, amenities, and services to enhance the member experience.
- Handle phone calls, emails, and in-person requests professionally.
- Support membership sales efforts by providing information and scheduling tours.
- Maintain a clean, organized, and professional front desk area.
- Resolve member concerns promptly and escalate issues when necessary.
- Follow company policies, procedures, and customer service standards.
- Work collaboratively with management and team members to support club operations.
Qualifications:
- Strong customer service and interpersonal skills.
- Positive, energetic, and professional attitude.
- Excellent communication and problem-solving abilities.
- Ability to multitask and work efficiently in a fast-paced environment.
- Basic computer skills and comfort using scheduling or membership systems.
- Flexibility to work mornings, evenings, weekends, and holidays as needed.
- Passion for fitness, wellness, and helping others succeed.
Compensation & Benefits:
- Competitive hourly pay
- Performance-based incentives and bonus opportunities
- Health benefits for eligible employees
- 401(k) eligibility based on tenure
- Free Crunch Fitness membership
- Fun, energetic, and team-oriented work environment
- Opportunities for career growth within a rapidly expanding brand
Why Join Us:
At Crunch Fitness, the Member Services Representative role is more than a front desk position-it's an opportunity to build relationships, inspire others, and grow your career in the fitness industry. If you enjoy helping people, bringing positive energy to your work, and being part of a supportive team, we’d love to have you join the Crunch family.
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Frequently Asked Questions
Coeymans Hollow's fitness industry shows moderate demand for Member Services Representatives, with Crunch Fitness actively seeking energetic candidates. Local competition is balanced, offering good chances for those with strong interpersonal skills and a passion for wellness to secure a role in this community-focused environment.
While formal certifications aren’t always mandatory, familiarity with membership management software and basic fitness knowledge are valued. Employers in Coeymans Hollow often prefer candidates who demonstrate customer service excellence and can multitask efficiently in a fast-paced gym setting.
Advancing from a Member Services Representative can lead to roles like Member Services Coordinator or Club Manager. Building skills in sales, conflict resolution, and operational support at Crunch Fitness nurtures career development within the expanding fitness industry.
Unlike generic customer service jobs, this position blends front desk tasks with fitness community engagement, requiring enthusiasm for wellness, scheduling tours, and handling membership inquiries, making it more dynamic and social than typical client service roles.
Crunch Fitness emphasizes a vibrant, team-oriented culture where representatives aren’t just front desk staff but ambassadors who inspire members. This fosters a lively work atmosphere encouraging personal growth and meaningful connections within the fitness community.
Handling a diverse member base in a fast-paced environment requires adaptability and strong problem-solving skills. Representatives must efficiently resolve concerns while promoting club amenities, balancing operational duties with delivering exceptional member experiences.
Hourly wages at Crunch Fitness align with regional standards for customer service roles in Coeymans Hollow, complemented by performance bonuses and health benefits. The package aims to reward dedication while supporting employees’ financial well-being in this area.
Candidates should bring upbeat communication skills, basic tech proficiency, and flexibility for varied shifts including weekends. Passion for fitness and a welcoming attitude are essential to thrive in member-centric roles within local gyms.
Members typically spend a majority of their time engaging directly with guests—welcoming, answering questions, and promoting services—while also managing front desk responsibilities, striking a balance between people skills and organizational duties.
Yes, representatives often support and sometimes lead local fitness challenges, social gatherings, and promotional events, helping to build a strong club community and enhance member loyalty beyond standard front desk functions.