NexlintoMember Services Representative
Company : Crunch Fitness
Location : Dexter, MI, 48130
Job Type : Full Time / Part Time
Date Posted : 11 February 2026
Job Summary:
We are seeking a friendly, energetic, and customer-focused Member Services Representative to be the face of our club. The Member Services Representative is responsible for delivering outstanding customer service, supporting daily front desk operations, and ensuring every member and guest feels welcomed and valued. This role is ideal for individuals who enjoy working with people, thrive in a fast-paced environment, and are passionate about fitness and community.
Key Responsibilities:
- Greet members and guests warmly and provide a positive first impression.
- Assist members with check-ins, account updates, and general inquiries.
- Promote club programs, amenities, and services to enhance the member experience.
- Handle phone calls, emails, and in-person requests professionally.
- Support membership sales efforts by providing information and scheduling tours.
- Maintain a clean, organized, and professional front desk area.
- Resolve member concerns promptly and escalate issues when necessary.
- Follow company policies, procedures, and customer service standards.
- Work collaboratively with management and team members to support club operations.
Qualifications:
- Strong customer service and interpersonal skills.
- Positive, energetic, and professional attitude.
- Excellent communication and problem-solving abilities.
- Ability to multitask and work efficiently in a fast-paced environment.
- Basic computer skills and comfort using scheduling or membership systems.
- Flexibility to work mornings, evenings, weekends, and holidays as needed.
- Passion for fitness, wellness, and helping others succeed.
Compensation & Benefits:
- Competitive hourly pay
- Performance-based incentives and bonus opportunities
- Health benefits for eligible employees
- 401(k) eligibility based on tenure
- Free Crunch Fitness membership
- Fun, energetic, and team-oriented work environment
- Opportunities for career growth within a rapidly expanding brand
Why Join Us:
At Crunch Fitness, the Member Services Representative role is more than a front desk position-it's an opportunity to build relationships, inspire others, and grow your career in the fitness industry. If you enjoy helping people, bringing positive energy to your work, and being part of a supportive team, we’d love to have you join the Crunch family.
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Frequently Asked Questions
In Dexter, MI, the Member Services Representative at Crunch Fitness juggles customer interactions with promoting local club amenities, adapting to community fitness trends. Unlike generic front desk jobs, here the role thrives on energizing members and supporting a vibrant, health-oriented environment unique to this region.
Beyond strong communication, familiarity with fitness industry software and a genuine passion for health can set applicants apart in Dexter. Local clubs appreciate reps who understand community wellness culture and can multitask efficiently in busy, member-focused settings.
Starting as a Member Services Representative at Crunch Fitness opens doors to roles like membership sales specialist, team lead, or even club management. The brand’s rapid expansion in Michigan supports career progression for those who demonstrate leadership and customer engagement skills.
Dexter’s suburban layout means many rely on car commutes; parking availability at Crunch Fitness is generally convenient. However, rush hours can extend travel times, so planning shifts around local traffic patterns helps maintain punctuality and work-life balance.
Fitness jobs in Dexter experience steady demand, but competition is moderate due to multiple clubs in the area. Candidates showcasing excellent interpersonal skills and local community involvement tend to stand out and secure positions faster.
Typical pay for Member Services Representatives in Dexter ranges from $13 to $17 per hour, influenced by experience and shift timing. Crunch Fitness offers competitive hourly wages with added bonuses, making it an appealing option within the local fitness employment landscape.
At Crunch Fitness, Member Services Representatives act as the welcoming face, but also actively promote club programs and coordinate tours, blending customer service with sales support. This dual role enhances member engagement beyond standard front desk duties.
Crunch Fitness encourages growth through internal promotions and training, offering pathways from front desk roles to management. The company’s energetic culture fosters skill-building in customer care, sales, and team collaboration, particularly valuable for those passionate about fitness careers.
Employees receive perks like free gym memberships, performance bonuses, health benefits, and 401(k) options after tenure. The lively, team-oriented atmosphere at Crunch Fitness complements these tangible benefits with a supportive workplace culture.
This role goes beyond customer service by fostering a welcoming environment that motivates members’ wellness journeys. Representatives become local fitness ambassadors, encouraging community health and building lasting relationships within Dexter’s active population.