NexlintoMember Services Representative
Company : Crunch Fitness
Location : Bensalem, PA, 19020
Job Type : Full Time / Part Time
Date Posted : 10 February 2026
Job Summary:
We are seeking a friendly, energetic, and customer-focused Member Services Representative to be the face of our club. The Member Services Representative is responsible for delivering outstanding customer service, supporting daily front desk operations, and ensuring every member and guest feels welcomed and valued. This role is ideal for individuals who enjoy working with people, thrive in a fast-paced environment, and are passionate about fitness and community.
Key Responsibilities:
- Greet members and guests warmly and provide a positive first impression.
- Assist members with check-ins, account updates, and general inquiries.
- Promote club programs, amenities, and services to enhance the member experience.
- Handle phone calls, emails, and in-person requests professionally.
- Support membership sales efforts by providing information and scheduling tours.
- Maintain a clean, organized, and professional front desk area.
- Resolve member concerns promptly and escalate issues when necessary.
- Follow company policies, procedures, and customer service standards.
- Work collaboratively with management and team members to support club operations.
Qualifications:
- Strong customer service and interpersonal skills.
- Positive, energetic, and professional attitude.
- Excellent communication and problem-solving abilities.
- Ability to multitask and work efficiently in a fast-paced environment.
- Basic computer skills and comfort using scheduling or membership systems.
- Flexibility to work mornings, evenings, weekends, and holidays as needed.
- Passion for fitness, wellness, and helping others succeed.
Compensation & Benefits:
- Competitive hourly pay
- Performance-based incentives and bonus opportunities
- Health benefits for eligible employees
- 401(k) eligibility based on tenure
- Free Crunch Fitness membership
- Fun, energetic, and team-oriented work environment
- Opportunities for career growth within a rapidly expanding brand
Why Join Us:
At Crunch Fitness, the Member Services Representative role is more than a front desk position-it's an opportunity to build relationships, inspire others, and grow your career in the fitness industry. If you enjoy helping people, bringing positive energy to your work, and being part of a supportive team, we’d love to have you join the Crunch family.
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Frequently Asked Questions
Bensalem's fitness and hospitality sectors show moderate demand for Member Services Representatives, with Crunch Fitness being a notable employer. Competition is balanced, favoring candidates who demonstrate strong interpersonal skills and flexibility in working hours, particularly evenings and weekends.
While no strict certifications are mandated in Bensalem for this role, familiarity with local customer service standards and basic health and safety training can enhance your candidacy, especially in a fitness-focused environment like Crunch Fitness.
Top performers blend energetic customer engagement with multitasking finesse—handling inquiries, scheduling, and conflict resolution—while promoting wellness programs. Proficiency in membership systems and clear communication elevates the member experience significantly.
Starting as a Member Services Representative opens pathways to supervisory roles or specialized positions like membership sales or fitness program coordination. Demonstrating leadership and sales abilities at Crunch Fitness can fast-track advancement.
Expect a dynamic day greeting members, managing front desk duties such as check-ins and account updates, addressing member concerns, and collaborating with management to ensure smooth club operations—all while maintaining a welcoming atmosphere.
Crunch Fitness emphasizes a lively, team-driven culture where representatives not only assist members but also inspire community engagement. Access to a free gym membership and performance bonuses fosters motivation beyond standard customer service.
Crunch Fitness expects its representatives to embody positivity and enthusiasm while balancing customer service with sales support. The role involves proactive promotion of club amenities and active participation in a fast-paced, energetic environment.
In Bensalem, Member Services Representatives generally earn between $13 to $17 per hour, with Crunch Fitness offering competitive wages supplemented by performance bonuses and benefits like health coverage and 401(k) options.
Crunch Fitness fosters a high-energy, supportive atmosphere where teamwork and member engagement are prioritized. This culture encourages representatives to bring positive energy daily, enhancing both employee satisfaction and member retention.
Absolutely, this role is tailored for individuals enthusiastic about wellness, providing an opportunity to engage members while benefiting from a free gym membership and contributing to a community-focused environment.