NexlintoMember Services Representative
Company : Crunch Fitness
Location : Arcadia, CA, 91077
Job Type : Full Time / Part Time
Date Posted : 10 February 2026
Job Summary:
We are seeking a friendly, energetic, and customer-focused Member Services Representative to be the face of our club. The Member Services Representative is responsible for delivering outstanding customer service, supporting daily front desk operations, and ensuring every member and guest feels welcomed and valued. This role is ideal for individuals who enjoy working with people, thrive in a fast-paced environment, and are passionate about fitness and community.
Key Responsibilities:
- Greet members and guests warmly and provide a positive first impression.
- Assist members with check-ins, account updates, and general inquiries.
- Promote club programs, amenities, and services to enhance the member experience.
- Handle phone calls, emails, and in-person requests professionally.
- Support membership sales efforts by providing information and scheduling tours.
- Maintain a clean, organized, and professional front desk area.
- Resolve member concerns promptly and escalate issues when necessary.
- Follow company policies, procedures, and customer service standards.
- Work collaboratively with management and team members to support club operations.
Qualifications:
- Strong customer service and interpersonal skills.
- Positive, energetic, and professional attitude.
- Excellent communication and problem-solving abilities.
- Ability to multitask and work efficiently in a fast-paced environment.
- Basic computer skills and comfort using scheduling or membership systems.
- Flexibility to work mornings, evenings, weekends, and holidays as needed.
- Passion for fitness, wellness, and helping others succeed.
Compensation & Benefits:
- Competitive hourly pay
- Performance-based incentives and bonus opportunities
- Health benefits for eligible employees
- 401(k) eligibility based on tenure
- Free Crunch Fitness membership
- Fun, energetic, and team-oriented work environment
- Opportunities for career growth within a rapidly expanding brand
Why Join Us:
At Crunch Fitness, the Member Services Representative role is more than a front desk position-it's an opportunity to build relationships, inspire others, and grow your career in the fitness industry. If you enjoy helping people, bringing positive energy to your work, and being part of a supportive team, we’d love to have you join the Crunch family.
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Frequently Asked Questions
Arcadia's fitness and wellness sector is growing, increasing demand for Member Services Representatives. Local gyms like Crunch Fitness compete for energetic candidates, making it crucial to showcase strong customer service skills and a passion for fitness to stand out in this vibrant job market.
High foot traffic during peak hours and diverse member needs in Arcadia gyms require quick multitasking, excellent communication, and problem-solving skills. Representatives must balance welcoming guests while managing check-ins and resolving issues efficiently to maintain smooth front desk operations.
Top skills include interpersonal communication, adaptability in fast-paced settings, proficiency with membership software, and a positive attitude. Candidates demonstrating empathy, multitasking ability, and a genuine enthusiasm for fitness typically excel in member engagement and retention.
Absolutely. Starting as a Member Services Representative can lead to supervisory or managerial roles within the fitness industry. Building strong relationships, mastering customer service, and understanding club operations pave the way for growth in a dynamic company like Crunch Fitness.
Crunch Fitness fosters an energetic, team-focused environment emphasizing positivity and member engagement. Employees enjoy a culture that values wellness, collaboration, and ongoing learning, making it a supportive place for representatives passionate about fitness and community.
Crunch Fitness empowers representatives to be the welcoming face of their clubs, encouraging proactive communication, personalized service, and promoting club amenities. This approach ensures every member feels valued, boosting satisfaction and loyalty through attentive front desk interactions.
In Arcadia, Member Services Representatives at Crunch Fitness can expect competitive hourly pay typically ranging between $15 to $18, supplemented by performance bonuses. This aligns with local market rates for customer-focused roles in the fitness sector.
While no strict certifications are required, familiarity with customer relationship management software and basic fitness knowledge can enhance candidacy. Local employers appreciate candidates with certifications in customer service or wellness-related areas to better connect with health-conscious members.
Beyond warm welcomes, duties include managing check-ins, updating member accounts, handling inquiries via phone or email, promoting club offerings, and maintaining front desk organization. Representatives also assist in scheduling tours and resolving concerns to ensure seamless member experiences.
Crunch Fitness emphasizes a vibrant, inclusive atmosphere where representatives actively engage with members and support club growth. Unlike some front desk roles, this position involves a blend of customer service, sales support, and community building within a brand known for its energetic culture.