NexlintoMember Services Representative
Company : Crunch Fitness
Location : Grapevine, TX, 76051
Job Type : Full Time / Part Time
Date Posted : 10 February 2026
Job Summary:
We are seeking a friendly, energetic, and customer-focused Member Services Representative to be the face of our club. The Member Services Representative is responsible for delivering outstanding customer service, supporting daily front desk operations, and ensuring every member and guest feels welcomed and valued. This role is ideal for individuals who enjoy working with people, thrive in a fast-paced environment, and are passionate about fitness and community.
Key Responsibilities:
- Greet members and guests warmly and provide a positive first impression.
- Assist members with check-ins, account updates, and general inquiries.
- Promote club programs, amenities, and services to enhance the member experience.
- Handle phone calls, emails, and in-person requests professionally.
- Support membership sales efforts by providing information and scheduling tours.
- Maintain a clean, organized, and professional front desk area.
- Resolve member concerns promptly and escalate issues when necessary.
- Follow company policies, procedures, and customer service standards.
- Work collaboratively with management and team members to support club operations.
Qualifications:
- Strong customer service and interpersonal skills.
- Positive, energetic, and professional attitude.
- Excellent communication and problem-solving abilities.
- Ability to multitask and work efficiently in a fast-paced environment.
- Basic computer skills and comfort using scheduling or membership systems.
- Flexibility to work mornings, evenings, weekends, and holidays as needed.
- Passion for fitness, wellness, and helping others succeed.
Compensation & Benefits:
- Competitive hourly pay
- Performance-based incentives and bonus opportunities
- Health benefits for eligible employees
- 401(k) eligibility based on tenure
- Free Crunch Fitness membership
- Fun, energetic, and team-oriented work environment
- Opportunities for career growth within a rapidly expanding brand
Why Join Us:
At Crunch Fitness, the Member Services Representative role is more than a front desk position-it's an opportunity to build relationships, inspire others, and grow your career in the fitness industry. If you enjoy helping people, bringing positive energy to your work, and being part of a supportive team, we’d love to have you join the Crunch family.
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Frequently Asked Questions
Grapevine's growing fitness industry means Member Services Representative roles are moderately competitive. Local gyms and wellness centers seek candidates with excellent interpersonal skills and flexibility, reflecting the city's community-oriented culture. Networking within Grapevine's fitness circles can boost your chances.
While formal certifications aren't always mandatory, Grapevine employers often appreciate candidates with customer service training or CPR certification. Given the fitness environment, knowledge of wellness programs can set applicants apart within this Texas locale.
Strong communication paired with problem-solving abilities is crucial. Additionally, multitasking efficiently in a fast-paced setting and familiarity with membership software enhances a Member Services Representative’s effectiveness, especially in active clubs.
Many progress into management roles, such as Member Services Manager or Club Operations Supervisor. The position also opens doors to sales-focused careers within the fitness industry, leveraging member relations experience into broader client engagement roles.
Expect a blend of greeting members, managing check-ins, handling inquiries, and promoting club offerings. Supporting front desk functionality while fostering a welcoming atmosphere is central, alongside collaborating with team members to maintain smooth operations.
Crunch Fitness offers ongoing training, performance incentives, and career advancement opportunities. The culture emphasizes team support and personal development, encouraging representatives to deepen fitness industry knowledge and leadership capabilities.
Schedules typically include mornings, evenings, weekends, and holidays to align with club operating hours. This flexibility caters to diverse lifestyle needs but requires availability during peak member activity times to ensure excellent service.
Hourly pay generally ranges between $13 to $17 depending on experience and tenure. Crunch Fitness also supplements wages with performance bonuses and offers benefits like health coverage and free gym membership, enhancing overall compensation.
Crunch Fitness emphasizes a vibrant, community-driven approach with strong team collaboration and member engagement incentives. Other clubs might focus more on sales or administrative tasks, but Crunch blends customer service with wellness promotion uniquely.
Beyond traditional front desk duties, representatives become brand ambassadors fostering motivation and community spirit. Exposure to a fast-growing fitness chain in Grapevine offers valuable insights into member retention strategies and dynamic club operations.