NexlintoMember Services Representative
Company : Crunch Fitness
Location : Grand Prairie, TX, 75050
Job Type : Full Time / Part Time
Date Posted : 10 February 2026
Job Summary:
We are seeking a friendly, energetic, and customer-focused Member Services Representative to be the face of our club. The Member Services Representative is responsible for delivering outstanding customer service, supporting daily front desk operations, and ensuring every member and guest feels welcomed and valued. This role is ideal for individuals who enjoy working with people, thrive in a fast-paced environment, and are passionate about fitness and community.
Key Responsibilities:
- Greet members and guests warmly and provide a positive first impression.
- Assist members with check-ins, account updates, and general inquiries.
- Promote club programs, amenities, and services to enhance the member experience.
- Handle phone calls, emails, and in-person requests professionally.
- Support membership sales efforts by providing information and scheduling tours.
- Maintain a clean, organized, and professional front desk area.
- Resolve member concerns promptly and escalate issues when necessary.
- Follow company policies, procedures, and customer service standards.
- Work collaboratively with management and team members to support club operations.
Qualifications:
- Strong customer service and interpersonal skills.
- Positive, energetic, and professional attitude.
- Excellent communication and problem-solving abilities.
- Ability to multitask and work efficiently in a fast-paced environment.
- Basic computer skills and comfort using scheduling or membership systems.
- Flexibility to work mornings, evenings, weekends, and holidays as needed.
- Passion for fitness, wellness, and helping others succeed.
Compensation & Benefits:
- Competitive hourly pay
- Performance-based incentives and bonus opportunities
- Health benefits for eligible employees
- 401(k) eligibility based on tenure
- Free Crunch Fitness membership
- Fun, energetic, and team-oriented work environment
- Opportunities for career growth within a rapidly expanding brand
Why Join Us:
At Crunch Fitness, the Member Services Representative role is more than a front desk position-it's an opportunity to build relationships, inspire others, and grow your career in the fitness industry. If you enjoy helping people, bringing positive energy to your work, and being part of a supportive team, we’d love to have you join the Crunch family.
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Frequently Asked Questions
At Crunch Fitness in Grand Prairie, a Member Services Representative enhances member engagement by delivering warm greetings, managing inquiries efficiently, and promoting club programs to foster a welcoming atmosphere that encourages community involvement and member retention.
Crunch Fitness seeks energetic, customer-focused individuals who thrive in fast-paced environments and are passionate about fitness. The ideal Member Services Representative combines excellent communication skills with a proactive approach to problem-solving and teamwork.
Daily tasks include welcoming members, managing check-ins, updating accounts, handling inquiries via phone and email, promoting club services, and maintaining an organized front desk, all aimed at creating a seamless and positive member experience.
Grand Prairie's fitness sector shows steady demand for Member Services Representatives due to growing health awareness. Candidates with strong customer service skills and flexibility typically find competitive opportunities amid moderate local competition.
While formal certifications aren't mandatory, familiarity with membership software, basic computer skills, and a passion for wellness enhance candidacy. Local employers in Grand Prairie value candidates who demonstrate strong interpersonal skills and adaptability.
Starting as a Member Services Representative can lead to roles such as Membership Sales Specialist, Club Operations Coordinator, or even Managerial positions within fitness centers, particularly for those who develop leadership skills and deepen industry knowledge.
Member Services Representatives in Grand Prairie typically earn between $12 and $16 per hour, aligning closely with national averages for customer-facing roles in fitness clubs, with potential bonuses enhancing total compensation.
Crunch Fitness emphasizes a high-energy, team-oriented culture paired with perks like free gym membership and performance bonuses, setting it apart by fostering both personal wellness and career growth for its Member Services Representatives.
Yes, scheduling at Crunch Fitness accommodates mornings, evenings, weekends, and holidays, providing flexibility that supports work-life balance while meeting club operational needs in Grand Prairie.
Effective Member Services Representatives at Crunch Fitness demonstrate clear, friendly communication, active listening, and the ability to handle member concerns diplomatically, ensuring a positive and professional front desk experience.