NexlintoMember Services Representative
Company : Crunch Fitness
Location : Canton, CT, 06019
Job Type : Full Time / Part Time
Date Posted : 11 February 2026
Job Summary:
We are seeking a friendly, energetic, and customer-focused Member Services Representative to be the face of our club. The Member Services Representative is responsible for delivering outstanding customer service, supporting daily front desk operations, and ensuring every member and guest feels welcomed and valued. This role is ideal for individuals who enjoy working with people, thrive in a fast-paced environment, and are passionate about fitness and community.
Key Responsibilities:
- Greet members and guests warmly and provide a positive first impression.
- Assist members with check-ins, account updates, and general inquiries.
- Promote club programs, amenities, and services to enhance the member experience.
- Handle phone calls, emails, and in-person requests professionally.
- Support membership sales efforts by providing information and scheduling tours.
- Maintain a clean, organized, and professional front desk area.
- Resolve member concerns promptly and escalate issues when necessary.
- Follow company policies, procedures, and customer service standards.
- Work collaboratively with management and team members to support club operations.
Qualifications:
- Strong customer service and interpersonal skills.
- Positive, energetic, and professional attitude.
- Excellent communication and problem-solving abilities.
- Ability to multitask and work efficiently in a fast-paced environment.
- Basic computer skills and comfort using scheduling or membership systems.
- Flexibility to work mornings, evenings, weekends, and holidays as needed.
- Passion for fitness, wellness, and helping others succeed.
Compensation & Benefits:
- Competitive hourly pay
- Performance-based incentives and bonus opportunities
- Health benefits for eligible employees
- 401(k) eligibility based on tenure
- Free Crunch Fitness membership
- Fun, energetic, and team-oriented work environment
- Opportunities for career growth within a rapidly expanding brand
Why Join Us:
At Crunch Fitness, the Member Services Representative role is more than a front desk position-it's an opportunity to build relationships, inspire others, and grow your career in the fitness industry. If you enjoy helping people, bringing positive energy to your work, and being part of a supportive team, we’d love to have you join the Crunch family.
Recent Jobs
Top searches
Employment opportunities at Crunch Fitness
Jobseekers are also searching for
Searches you may like
Trending searches in Canton, CT
Popular Searches for Member Services Representative
Frequently Asked Questions
Canton, CT shows moderate demand for member services roles, with local gyms like Crunch Fitness actively recruiting. Candidates with strong customer engagement skills and fitness passion tend to stand out amidst competition, especially given the community-focused nature of such positions here.
Employers in Canton typically value customer service experience and basic tech proficiency over formal certifications. However, familiarity with membership software and a genuine interest in wellness can give applicants an edge in securing roles at fitness centers like Crunch Fitness.
Unlike general customer service jobs, this role blends hospitality with fitness promotion, requiring reps to actively engage members on club amenities and wellness programs, making it a dynamic position focused on enhancing the gym community experience.
Mastering communication, conflict resolution, and sales support within the fitness environment can pave the way to leadership. Demonstrating reliability in fast-paced settings and contributing to team goals often leads to opportunities like Member Service Manager positions.
Daily routines revolve around greeting members warmly, managing check-ins, addressing inquiries, and promoting club offerings. Multitasking between front desk duties and supporting membership growth keeps the work engaging and varied.
Crunch Fitness rewards its front desk staff with competitive hourly wages, performance bonuses, health coverage options, and complimentary gym access. The company's vibrant culture and room for upward mobility further enhance the employee experience.
Crunch Fitness fosters a collaborative atmosphere where member reps actively participate in club operations beyond reception. This involvement promotes a sense of belonging and contributes to the energetic, supportive environment the brand champions.
Typical pay for this role in Canton hovers between $14 and $18 per hour, reflecting regional market rates. Crunch Fitness often supplements base pay with incentives, making total compensation competitive within the local fitness job sector.