NexlintoMember Services Representative
Company : Crunch Fitness
Location : East Berne, NY, 12059
Job Type : Full Time / Part Time
Date Posted : 10 February 2026
Job Summary:
We are seeking a friendly, energetic, and customer-focused Member Services Representative to be the face of our club. The Member Services Representative is responsible for delivering outstanding customer service, supporting daily front desk operations, and ensuring every member and guest feels welcomed and valued. This role is ideal for individuals who enjoy working with people, thrive in a fast-paced environment, and are passionate about fitness and community.
Key Responsibilities:
- Greet members and guests warmly and provide a positive first impression.
- Assist members with check-ins, account updates, and general inquiries.
- Promote club programs, amenities, and services to enhance the member experience.
- Handle phone calls, emails, and in-person requests professionally.
- Support membership sales efforts by providing information and scheduling tours.
- Maintain a clean, organized, and professional front desk area.
- Resolve member concerns promptly and escalate issues when necessary.
- Follow company policies, procedures, and customer service standards.
- Work collaboratively with management and team members to support club operations.
Qualifications:
- Strong customer service and interpersonal skills.
- Positive, energetic, and professional attitude.
- Excellent communication and problem-solving abilities.
- Ability to multitask and work efficiently in a fast-paced environment.
- Basic computer skills and comfort using scheduling or membership systems.
- Flexibility to work mornings, evenings, weekends, and holidays as needed.
- Passion for fitness, wellness, and helping others succeed.
Compensation & Benefits:
- Competitive hourly pay
- Performance-based incentives and bonus opportunities
- Health benefits for eligible employees
- 401(k) eligibility based on tenure
- Free Crunch Fitness membership
- Fun, energetic, and team-oriented work environment
- Opportunities for career growth within a rapidly expanding brand
Why Join Us:
At Crunch Fitness, the Member Services Representative role is more than a front desk position-it's an opportunity to build relationships, inspire others, and grow your career in the fitness industry. If you enjoy helping people, bringing positive energy to your work, and being part of a supportive team, we’d love to have you join the Crunch family.
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Frequently Asked Questions
Crunch Fitness sees a steady demand for Member Services Representatives in East Berne, NY, with local candidates valuing the energetic work environment. Competition can be moderate, so highlighting customer service skills and a passion for fitness can improve your chances significantly.
While formal certifications aren't mandatory for Member Services Representative roles in East Berne, NY, familiarity with membership management systems and strong interpersonal skills are highly favored. Employers also appreciate candidates who demonstrate wellness knowledge or customer service training.
Unlike general customer service positions, Member Services Representatives often act as the primary face of the club, juggling member check-ins, promoting fitness programs, and resolving membership concerns, all while maintaining an upbeat, community-driven atmosphere.
Top performers excel with vibrant communication skills, multitasking under pressure, and a genuine enthusiasm for fitness culture. They also adeptly manage scheduling systems and foster positive member relations, boosting retention and club atmosphere.
Entry-level representatives often advance into roles like Member Services Manager or Membership Sales Specialist, leveraging their frontline experience to lead teams or strategize membership growth within fitness organizations.
Crunch Fitness emphasizes energetic, team-oriented culture and offers benefits like free memberships and performance bonuses, making their Member Services Representative role both rewarding and growth-focused compared to industry peers.
Team collaboration is central at Crunch Fitness, where representatives engage with management and staff to maintain a vibrant club atmosphere, supporting both member satisfaction and operational excellence daily.
Hourly pay for Member Services Representatives in East Berne generally ranges from $13 to $17, with Crunch Fitness offering competitive rates plus performance-based bonuses, making compensation attractive for this customer-focused fitness role.