NexlintoMember Services Representative
Company : Crunch Fitness
Location : Corte Madera, CA, 94976
Job Type : Full Time / Part Time
Date Posted : 15 February 2026
Job Summary:
We are seeking a friendly, energetic, and customer-focused Member Services Representative to be the face of our club. The Member Services Representative is responsible for delivering outstanding customer service, supporting daily front desk operations, and ensuring every member and guest feels welcomed and valued. This role is ideal for individuals who enjoy working with people, thrive in a fast-paced environment, and are passionate about fitness and community.
Key Responsibilities:
- Greet members and guests warmly and provide a positive first impression.
- Assist members with check-ins, account updates, and general inquiries.
- Promote club programs, amenities, and services to enhance the member experience.
- Handle phone calls, emails, and in-person requests professionally.
- Support membership sales efforts by providing information and scheduling tours.
- Maintain a clean, organized, and professional front desk area.
- Resolve member concerns promptly and escalate issues when necessary.
- Follow company policies, procedures, and customer service standards.
- Work collaboratively with management and team members to support club operations.
Qualifications:
- Strong customer service and interpersonal skills.
- Positive, energetic, and professional attitude.
- Excellent communication and problem-solving abilities.
- Ability to multitask and work efficiently in a fast-paced environment.
- Basic computer skills and comfort using scheduling or membership systems.
- Flexibility to work mornings, evenings, weekends, and holidays as needed.
- Passion for fitness, wellness, and helping others succeed.
Compensation & Benefits:
- Competitive hourly pay
- Performance-based incentives and bonus opportunities
- Health benefits for eligible employees
- 401(k) eligibility based on tenure
- Free Crunch Fitness membership
- Fun, energetic, and team-oriented work environment
- Opportunities for career growth within a rapidly expanding brand
Why Join Us:
At Crunch Fitness, the Member Services Representative role is more than a front desk position-it's an opportunity to build relationships, inspire others, and grow your career in the fitness industry. If you enjoy helping people, bringing positive energy to your work, and being part of a supportive team, we’d love to have you join the Crunch family.
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Frequently Asked Questions
Corte Madera's fitness industry is growing steadily, creating moderate competition for Member Services Representative positions. Candidates with strong interpersonal skills and a passion for wellness tend to stand out, especially at community-focused gyms like Crunch Fitness.
While formal certifications aren't mandatory, familiarity with membership management software and CPR/First Aid training can boost your profile. Employers in Corte Madera value candidates who combine customer service expertise with fitness community knowledge.
Success in this role hinges on exceptional communication, quick problem-solving, and multitasking under pressure. Emphasizing friendliness and a genuine interest in fitness helps build rapport with members and enhances overall club experience.
Starting as a Member Services Representative opens doors to roles in membership sales, club management, or wellness coaching. Gaining experience with client relations and operational tasks at gyms like Crunch Fitness can fast-track advancement.
Daily tasks often include welcoming guests, managing check-ins, addressing member inquiries, and supporting promotional events. The role demands adaptability and a proactive approach to maintaining a positive environment.
At Crunch Fitness, Member Services Representatives are vital frontline ambassadors fostering community energy. The company encourages collaborative teamwork and offers opportunities for personal growth aligned with its energetic brand spirit.
Beyond competitive pay, Crunch Fitness provides performance bonuses, free gym membership, and a vibrant workplace atmosphere. These perks support both professional development and personal wellness.
Based on local market data, Member Services Representatives in Corte Madera typically earn between $14 to $18 per hour. This range reflects the area's cost of living and the fitness service industry's standards.
Member Services Representatives focus specifically on enhancing gym member experiences, including membership management and fitness program promotion, whereas general Customer Service Representatives handle broader client inquiries across various industries.
Managing high member volume can test multitasking skills and patience. Efficiently handling check-ins, resolving concerns quickly, and maintaining a welcoming atmosphere are essential to overcoming these busy periods.