NexlintoMember Services Representative
Company : Crunch Fitness
Location : Santa Fe Springs, CA, 90670
Job Type : Full Time / Part Time
Date Posted : 15 February 2026
Job Summary:
We are seeking a friendly, energetic, and customer-focused Member Services Representative to be the face of our club. The Member Services Representative is responsible for delivering outstanding customer service, supporting daily front desk operations, and ensuring every member and guest feels welcomed and valued. This role is ideal for individuals who enjoy working with people, thrive in a fast-paced environment, and are passionate about fitness and community.
Key Responsibilities:
- Greet members and guests warmly and provide a positive first impression.
- Assist members with check-ins, account updates, and general inquiries.
- Promote club programs, amenities, and services to enhance the member experience.
- Handle phone calls, emails, and in-person requests professionally.
- Support membership sales efforts by providing information and scheduling tours.
- Maintain a clean, organized, and professional front desk area.
- Resolve member concerns promptly and escalate issues when necessary.
- Follow company policies, procedures, and customer service standards.
- Work collaboratively with management and team members to support club operations.
Qualifications:
- Strong customer service and interpersonal skills.
- Positive, energetic, and professional attitude.
- Excellent communication and problem-solving abilities.
- Ability to multitask and work efficiently in a fast-paced environment.
- Basic computer skills and comfort using scheduling or membership systems.
- Flexibility to work mornings, evenings, weekends, and holidays as needed.
- Passion for fitness, wellness, and helping others succeed.
Compensation & Benefits:
- Competitive hourly pay
- Performance-based incentives and bonus opportunities
- Health benefits for eligible employees
- 401(k) eligibility based on tenure
- Free Crunch Fitness membership
- Fun, energetic, and team-oriented work environment
- Opportunities for career growth within a rapidly expanding brand
Why Join Us:
At Crunch Fitness, the Member Services Representative role is more than a front desk position-it's an opportunity to build relationships, inspire others, and grow your career in the fitness industry. If you enjoy helping people, bringing positive energy to your work, and being part of a supportive team, we’d love to have you join the Crunch family.
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Frequently Asked Questions
Santa Fe Springs sees moderate demand for member services roles within fitness centers like Crunch Fitness. Candidates with strong customer interaction skills and flexibility for varied shifts often have an edge. Local recruitment tends to favor those familiar with community wellness trends and capable of multitasking in dynamic environments.
Commuting in Santa Fe Springs can be affected by peak traffic on major highways like the 605 and 5 freeways. Those considering the Crunch Fitness location should weigh travel times during morning and evening rush hours, as well as public transit options, to ensure punctuality in this fast-paced front desk role.
Member Services Representatives blend customer care with fitness knowledge, promoting club amenities while managing check-ins and memberships. Unlike typical customer service roles, they navigate wellness program details and scheduling systems, requiring a proactive attitude and the ability to foster community engagement.
Starting in member services opens pathways to supervisory or managerial positions within fitness facilities. Demonstrating leadership, sales aptitude, and problem-solving can lead to roles like Member Services Manager or Director of Member Services, especially in expanding brands like Crunch Fitness.
Expect to warmly greet members, manage account inquiries, promote club offerings, and coordinate membership tours. The role demands juggling phone, email, and in-person communications while maintaining a welcoming front desk atmosphere aligned with Crunch Fitness’s energetic culture.
Crunch Fitness emphasizes a vibrant, community-driven environment, so reps often engage beyond transactional duties, inspiring members and supporting wellness goals. This contrasts with traditional member service roles by integrating fitness passion and teamwork within daily operations.
Crunch Fitness offers competitive hourly wages complemented by performance bonuses, health plans for eligible staff, and a free gym membership. Additionally, employees can access 401(k) plans after tenure milestones, fostering long-term career and financial growth in an upbeat work setting.
In Santa Fe Springs, Member Services Representatives typically earn between $15 and $20 per hour, depending on experience and shift flexibility. Crunch Fitness offers competitive hourly pay paired with incentives, aligning with industry standards in California’s fitness sector.
Crunch Fitness encourages career progression by providing ongoing training, mentorship, and internal promotion opportunities. Representatives who excel in customer relations and sales may advance toward managerial roles, benefiting from the brand’s rapid expansion and supportive team culture.
While not mandatory, having a fitness or wellness background enhances your ability to connect with members and promote club services effectively. Crunch Fitness values enthusiasm for health, which helps representatives thrive in engaging customers and fostering a positive gym atmosphere.