NexlintoMember Services Representative
Company : Crunch Fitness
Location : Lebanon, PA, 17091
Job Type : Full Time / Part Time
Date Posted : 10 February 2026
Job Summary:
We are seeking a friendly, energetic, and customer-focused Member Services Representative to be the face of our club. The Member Services Representative is responsible for delivering outstanding customer service, supporting daily front desk operations, and ensuring every member and guest feels welcomed and valued. This role is ideal for individuals who enjoy working with people, thrive in a fast-paced environment, and are passionate about fitness and community.
Key Responsibilities:
- Greet members and guests warmly and provide a positive first impression.
- Assist members with check-ins, account updates, and general inquiries.
- Promote club programs, amenities, and services to enhance the member experience.
- Handle phone calls, emails, and in-person requests professionally.
- Support membership sales efforts by providing information and scheduling tours.
- Maintain a clean, organized, and professional front desk area.
- Resolve member concerns promptly and escalate issues when necessary.
- Follow company policies, procedures, and customer service standards.
- Work collaboratively with management and team members to support club operations.
Qualifications:
- Strong customer service and interpersonal skills.
- Positive, energetic, and professional attitude.
- Excellent communication and problem-solving abilities.
- Ability to multitask and work efficiently in a fast-paced environment.
- Basic computer skills and comfort using scheduling or membership systems.
- Flexibility to work mornings, evenings, weekends, and holidays as needed.
- Passion for fitness, wellness, and helping others succeed.
Compensation & Benefits:
- Competitive hourly pay
- Performance-based incentives and bonus opportunities
- Health benefits for eligible employees
- 401(k) eligibility based on tenure
- Free Crunch Fitness membership
- Fun, energetic, and team-oriented work environment
- Opportunities for career growth within a rapidly expanding brand
Why Join Us:
At Crunch Fitness, the Member Services Representative role is more than a front desk position-it's an opportunity to build relationships, inspire others, and grow your career in the fitness industry. If you enjoy helping people, bringing positive energy to your work, and being part of a supportive team, we’d love to have you join the Crunch family.
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Frequently Asked Questions
A Member Services Representative at Crunch Fitness in Lebanon, PA engages with members and guests from check-in to addressing inquiries, promotes club programs, handles communications, and supports the front desk operations amidst a lively fitness environment. Adaptability and enthusiasm are key to managing multiple tasks efficiently.
Exceptional interpersonal communication, quick problem-solving, multitasking ability, and a genuine passion for fitness distinguish top Member Services Representatives. Comfort with membership software and a customer-first mindset ensure smooth club operations and member satisfaction.
Many progress into supervisory roles, membership sales management, or broader customer experience positions. Crunch Fitness offers career development pathways focusing on leadership within its growing network, perfect for those eager to merge fitness passion with professional growth.
Employees enjoy competitive hourly wages, performance bonuses, health benefits eligibility, 401(k) after tenure, and complimentary gym membership, fostering both financial security and wellness in an upbeat workplace culture.
Lebanon's growing health-conscious community fuels steady demand. While competition exists, candidates with strong customer service skills and flexibility for varied shifts find opportunities at clubs like Crunch Fitness expanding rapidly.
While no mandatory certifications exist, CPR/First Aid and basic fitness knowledge enhance employability. Employers in Lebanon value candidates demonstrating wellness enthusiasm and customer service excellence.
Crunch Fitness emphasizes energetic member engagement, career progression, and a dynamic team atmosphere. The role blends traditional front desk duties with active promotion of fitness programs, creating a more interactive, community-driven experience.
Managing busy front desk operations while maintaining a warm, welcoming attitude during peak hours requires strong multitasking. Addressing diverse member needs promptly and representing Crunch's brand with positivity are daily essentials.
Hourly compensation typically ranges from $12 to $16 depending on experience, complemented by performance incentives. Benefits like health coverage and free gym membership add substantial value to the overall package.
Lebanon's close-knit, health-oriented community shapes a collaborative, member-focused atmosphere. Representatives are expected to build genuine rapport with members, reflecting the town’s friendly vibe and promoting wellness inclusively.