NexlintoMember Services Representative
Company : Crunch Fitness
Location : Clinton, MI, 49236
Job Type : Full Time / Part Time
Date Posted : 11 February 2026
Job Summary:
We are seeking a friendly, energetic, and customer-focused Member Services Representative to be the face of our club. The Member Services Representative is responsible for delivering outstanding customer service, supporting daily front desk operations, and ensuring every member and guest feels welcomed and valued. This role is ideal for individuals who enjoy working with people, thrive in a fast-paced environment, and are passionate about fitness and community.
Key Responsibilities:
- Greet members and guests warmly and provide a positive first impression.
- Assist members with check-ins, account updates, and general inquiries.
- Promote club programs, amenities, and services to enhance the member experience.
- Handle phone calls, emails, and in-person requests professionally.
- Support membership sales efforts by providing information and scheduling tours.
- Maintain a clean, organized, and professional front desk area.
- Resolve member concerns promptly and escalate issues when necessary.
- Follow company policies, procedures, and customer service standards.
- Work collaboratively with management and team members to support club operations.
Qualifications:
- Strong customer service and interpersonal skills.
- Positive, energetic, and professional attitude.
- Excellent communication and problem-solving abilities.
- Ability to multitask and work efficiently in a fast-paced environment.
- Basic computer skills and comfort using scheduling or membership systems.
- Flexibility to work mornings, evenings, weekends, and holidays as needed.
- Passion for fitness, wellness, and helping others succeed.
Compensation & Benefits:
- Competitive hourly pay
- Performance-based incentives and bonus opportunities
- Health benefits for eligible employees
- 401(k) eligibility based on tenure
- Free Crunch Fitness membership
- Fun, energetic, and team-oriented work environment
- Opportunities for career growth within a rapidly expanding brand
Why Join Us:
At Crunch Fitness, the Member Services Representative role is more than a front desk position-it's an opportunity to build relationships, inspire others, and grow your career in the fitness industry. If you enjoy helping people, bringing positive energy to your work, and being part of a supportive team, we’d love to have you join the Crunch family.
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Frequently Asked Questions
Clinton's fitness industry sees moderate demand for Member Services Representatives, especially at popular gyms like Crunch Fitness. Candidates with strong interpersonal skills and flexible schedules tend to stand out, as local employers value energetic staff who can enhance the member experience in a community-focused environment.
While formal certifications are not always mandatory in Clinton, familiarity with customer management software and a background in fitness or wellness can boost employability. Employers also prize candidates who demonstrate problem-solving abilities and can thrive in fast-paced, member-centric settings.
Success hinges on excellent communication, multitasking, and a genuine passion for fitness. Representatives must manage check-ins, resolve member concerns, and promote club offerings smoothly, all while fostering a welcoming atmosphere that reflects Crunch Fitness’s energetic culture.
Daily tasks include greeting members, managing front desk operations, handling inquiries via phone or email, and supporting membership sales by scheduling tours. Maintaining an orderly workspace and collaborating closely with team members also plays a vital role in ensuring seamless club operations.
Crunch Fitness encourages internal advancement, offering pathways into management or specialized member service roles. Demonstrating leadership and a commitment to the brand’s wellness mission can open doors to supervisory positions and expanded responsibilities within their expanding network.
Crunch Fitness emphasizes a vibrant, team-oriented atmosphere with perks like free gym membership and performance bonuses. Their focus on community-building and career growth sets them apart, making the position more than just front desk duties but a gateway to a fitness-oriented career.
Hourly pay typically aligns with regional standards, averaging around $13 to $16 per hour, augmented by performance-based incentives. Eligible employees may receive health benefits and 401(k) options, alongside unique perks such as complimentary gym access and a lively work environment.
Crunch Fitness equips representatives with clear escalation protocols and emphasizes collaborative problem-solving. This ensures that concerns are addressed promptly, maintaining member satisfaction while fostering a supportive workplace where staff feel confident handling diverse situations.
Representatives are encouraged to promote a passion for health and community engagement. This involves not only delivering excellent service but also inspiring members through enthusiasm for fitness, aligning with Crunch’s mission to create an energetic and inclusive club environment.