NexlintoMember Services Representative
Company : Crunch Fitness
Location : Bentleyville, PA, 15314
Job Type : Full Time / Part Time
Date Posted : 10 February 2026
Job Summary:
We are seeking a friendly, energetic, and customer-focused Member Services Representative to be the face of our club. The Member Services Representative is responsible for delivering outstanding customer service, supporting daily front desk operations, and ensuring every member and guest feels welcomed and valued. This role is ideal for individuals who enjoy working with people, thrive in a fast-paced environment, and are passionate about fitness and community.
Key Responsibilities:
- Greet members and guests warmly and provide a positive first impression.
- Assist members with check-ins, account updates, and general inquiries.
- Promote club programs, amenities, and services to enhance the member experience.
- Handle phone calls, emails, and in-person requests professionally.
- Support membership sales efforts by providing information and scheduling tours.
- Maintain a clean, organized, and professional front desk area.
- Resolve member concerns promptly and escalate issues when necessary.
- Follow company policies, procedures, and customer service standards.
- Work collaboratively with management and team members to support club operations.
Qualifications:
- Strong customer service and interpersonal skills.
- Positive, energetic, and professional attitude.
- Excellent communication and problem-solving abilities.
- Ability to multitask and work efficiently in a fast-paced environment.
- Basic computer skills and comfort using scheduling or membership systems.
- Flexibility to work mornings, evenings, weekends, and holidays as needed.
- Passion for fitness, wellness, and helping others succeed.
Compensation & Benefits:
- Competitive hourly pay
- Performance-based incentives and bonus opportunities
- Health benefits for eligible employees
- 401(k) eligibility based on tenure
- Free Crunch Fitness membership
- Fun, energetic, and team-oriented work environment
- Opportunities for career growth within a rapidly expanding brand
Why Join Us:
At Crunch Fitness, the Member Services Representative role is more than a front desk position-it's an opportunity to build relationships, inspire others, and grow your career in the fitness industry. If you enjoy helping people, bringing positive energy to your work, and being part of a supportive team, we’d love to have you join the Crunch family.
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Frequently Asked Questions
In Bentleyville, PA, Member Services Representatives often experience a closer-knit community atmosphere and potentially lower competition compared to bigger cities. While pay may be slightly lower than in metropolitan areas, the cost of living balances this, and you might find more personalized relationships with members at local clubs like Crunch Fitness.
Though no formal certifications are mandatory, familiarity with customer relationship management software and a background in fitness or wellness can be advantageous. Employers in Bentleyville value strong interpersonal skills and adaptability due to the dynamic environment in local fitness centers such as Crunch Fitness.
Demonstrating excellent communication, multitasking under pressure, and genuine enthusiasm for helping others are crucial. Candidates should also showcase proficiency with scheduling systems and a passion for fitness, aligning with the role's focus on enhancing member experiences and supporting club operations.
Absolutely, this role often serves as a stepping stone to supervisory or managerial positions. Engaging with members daily and understanding club operations prepares representatives for leadership roles, especially in expanding organizations like Crunch Fitness, where internal growth is encouraged.
Beyond greeting guests, this position involves actively promoting club programs, addressing member concerns promptly, and assisting with membership sales. The balance of customer care and operational support makes it uniquely integral to both member satisfaction and business growth.
Crunch Fitness emphasizes a vibrant, team-focused culture where reps are encouraged to bring energy and build connections. They provide ongoing support, incentives, and a free membership, creating a workplace that values both employee wellness and collaboration.
Crunch Fitness blends fitness passion with customer service, expecting reps to be brand ambassadors who inspire members. Their focus on career development and performance bonuses sets them apart, making this more than just a customer-facing job but a growth opportunity within a popular fitness brand.
In Bentleyville, a Member Services Representative can expect around $13 to $16 per hour, slightly below the national average due to local economic factors. However, added incentives, benefits, and free gym access at places like Crunch Fitness enhance overall compensation.
Bentleyville's growing interest in health and wellness has increased openings but with moderate competition. Local clubs like Crunch Fitness provide steady opportunities, especially for candidates showing enthusiasm and customer service skills tailored to community needs.