NexlintoMember Services Representative
Company : Crunch Fitness
Location : Fountain Valley, CA, 92728
Job Type : Full Time / Part Time
Date Posted : 15 February 2026
Job Summary:
We are seeking a friendly, energetic, and customer-focused Member Services Representative to be the face of our club. The Member Services Representative is responsible for delivering outstanding customer service, supporting daily front desk operations, and ensuring every member and guest feels welcomed and valued. This role is ideal for individuals who enjoy working with people, thrive in a fast-paced environment, and are passionate about fitness and community.
Key Responsibilities:
- Greet members and guests warmly and provide a positive first impression.
- Assist members with check-ins, account updates, and general inquiries.
- Promote club programs, amenities, and services to enhance the member experience.
- Handle phone calls, emails, and in-person requests professionally.
- Support membership sales efforts by providing information and scheduling tours.
- Maintain a clean, organized, and professional front desk area.
- Resolve member concerns promptly and escalate issues when necessary.
- Follow company policies, procedures, and customer service standards.
- Work collaboratively with management and team members to support club operations.
Qualifications:
- Strong customer service and interpersonal skills.
- Positive, energetic, and professional attitude.
- Excellent communication and problem-solving abilities.
- Ability to multitask and work efficiently in a fast-paced environment.
- Basic computer skills and comfort using scheduling or membership systems.
- Flexibility to work mornings, evenings, weekends, and holidays as needed.
- Passion for fitness, wellness, and helping others succeed.
Compensation & Benefits:
- Competitive hourly pay
- Performance-based incentives and bonus opportunities
- Health benefits for eligible employees
- 401(k) eligibility based on tenure
- Free Crunch Fitness membership
- Fun, energetic, and team-oriented work environment
- Opportunities for career growth within a rapidly expanding brand
Why Join Us:
At Crunch Fitness, the Member Services Representative role is more than a front desk position-it's an opportunity to build relationships, inspire others, and grow your career in the fitness industry. If you enjoy helping people, bringing positive energy to your work, and being part of a supportive team, we’d love to have you join the Crunch family.
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Frequently Asked Questions
Fountain Valley's fitness industry is growing steadily, increasing demand for Member Services Representatives. Compared to neighboring areas like Irvine or Costa Mesa, Fountain Valley offers a balanced job market with moderate competition, benefiting candidates who emphasize excellent interpersonal skills and community engagement.
Fountain Valley's traffic peaks during morning and evening rush hours, which may affect punctuality for front desk roles. Using public transport or timing shifts outside peak hours can ease commutes, helping Member Services Representatives maintain a consistent, positive presence at Crunch Fitness.
While no strict certifications are mandated, completing customer service or fitness-related courses locally—such as CPR or wellness coaching—can boost employability in Fountain Valley. Employers like Crunch Fitness often value candidates with such credentials for their commitment to member safety and engagement.
Exceptional communication, problem-solving, and multitasking abilities are crucial. Familiarity with membership software and a genuine passion for wellness also differentiate candidates. These skills help in managing front desk duties effectively and promoting club services to enhance member satisfaction.
Entry-level Member Services Representatives can advance to supervisory roles, membership sales, or management within fitness clubs. Gaining experience in customer relations and operational support at places like Crunch Fitness often opens doors to leadership positions in the expanding wellness sector.
Daily tasks include greeting members, handling check-ins, managing inquiries via phone or email, promoting fitness programs, and maintaining front desk organization. Balancing administrative duties with customer interaction is key to ensuring every visitor feels valued and informed.
Crunch Fitness emphasizes a vibrant, energetic work culture where representatives actively foster community and member motivation. The role blends customer service with fitness enthusiasm, offering perks like free memberships and performance bonuses that reinforce team spirit and personal wellness.
Yes, employees enjoy competitive hourly wages, performance-based bonuses, health benefits, and free gym access. Additionally, Crunch Fitness provides a dynamic, team-oriented environment that supports career growth, making it an attractive workplace for service-focused fitness professionals.
Typical hourly pay for this role ranges from $15 to $20, depending on experience and performance. Crunch Fitness supplements base pay with incentive bonuses and offers benefits, positioning compensation competitively within the local fitness service market.