NexlintoMember Services Representative
Company : Crunch Fitness
Location : Romulus, MI, 48174
Job Type : Full Time / Part Time
Date Posted : 11 February 2026
Job Summary:
We are seeking a friendly, energetic, and customer-focused Member Services Representative to be the face of our club. The Member Services Representative is responsible for delivering outstanding customer service, supporting daily front desk operations, and ensuring every member and guest feels welcomed and valued. This role is ideal for individuals who enjoy working with people, thrive in a fast-paced environment, and are passionate about fitness and community.
Key Responsibilities:
- Greet members and guests warmly and provide a positive first impression.
- Assist members with check-ins, account updates, and general inquiries.
- Promote club programs, amenities, and services to enhance the member experience.
- Handle phone calls, emails, and in-person requests professionally.
- Support membership sales efforts by providing information and scheduling tours.
- Maintain a clean, organized, and professional front desk area.
- Resolve member concerns promptly and escalate issues when necessary.
- Follow company policies, procedures, and customer service standards.
- Work collaboratively with management and team members to support club operations.
Qualifications:
- Strong customer service and interpersonal skills.
- Positive, energetic, and professional attitude.
- Excellent communication and problem-solving abilities.
- Ability to multitask and work efficiently in a fast-paced environment.
- Basic computer skills and comfort using scheduling or membership systems.
- Flexibility to work mornings, evenings, weekends, and holidays as needed.
- Passion for fitness, wellness, and helping others succeed.
Compensation & Benefits:
- Competitive hourly pay
- Performance-based incentives and bonus opportunities
- Health benefits for eligible employees
- 401(k) eligibility based on tenure
- Free Crunch Fitness membership
- Fun, energetic, and team-oriented work environment
- Opportunities for career growth within a rapidly expanding brand
Why Join Us:
At Crunch Fitness, the Member Services Representative role is more than a front desk position-it's an opportunity to build relationships, inspire others, and grow your career in the fitness industry. If you enjoy helping people, bringing positive energy to your work, and being part of a supportive team, we’d love to have you join the Crunch family.
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Frequently Asked Questions
Romulus, MI shows a steady demand for Member Services Representatives, especially in fitness and wellness centers like Crunch Fitness. Local growth in health clubs fuels job availability, making it a promising area for candidates seeking member-focused customer service roles.
Romulus gyms, including Crunch Fitness, emphasize a community-driven atmosphere with high energy and teamwork. Compared to larger metro areas, employees often experience closer-knit teams and more direct member interaction, fostering a welcoming environment for fitness enthusiasts.
Mastering interpersonal communication, multitasking under pressure, and problem-solving are crucial. Being tech-savvy with membership management software and maintaining a positive, approachable demeanor can significantly enhance your effectiveness in this fast-paced role.
This role offers hands-on experience in client relations, sales support, and operational coordination, laying a solid foundation for leadership paths such as Member Service Manager or Coordinator. It also builds valuable skills transferable across various service industries.
Typical shifts involve greeting members, managing check-ins, addressing inquiries, and promoting club programs. You’ll juggle phone and email communications while maintaining front desk organization, creating an engaging and dynamic daily workflow.
Crunch Fitness offers competitive hourly wages aligned with Romulus market standards, supplemented by performance bonuses and benefits. Their inclusion of free gym memberships and growth opportunities further enhances overall compensation relative to local competitors.
Crunch Fitness rewards its team with free membership access, performance incentives, and a vibrant, fun workplace culture. The company also fosters career advancement within a rapidly expanding brand, making it an attractive employer in the fitness customer service niche.
Representatives act as the welcoming face of Crunch Fitness, delivering personalized service and promoting wellness programs. Their role is pivotal in creating positive member interactions that reflect the company’s energetic and community-focused identity.
Member Services Representatives in Romulus typically earn between $13 and $17 per hour, depending on experience and company. Crunch Fitness offers competitive hourly pay complemented by bonuses, aligning well with regional standards for customer service positions.
While prior customer service experience is beneficial, many employers in Romulus, including Crunch Fitness, welcome enthusiastic candidates passionate about fitness and community engagement, offering on-the-job training to develop necessary skills.