NexlintoMember Services Representative
Company : Crunch Fitness
Location : Tolleson, AZ, 85353
Job Type : Full Time / Part Time
Date Posted : 14 February 2026
Job Summary:
We are seeking a friendly, energetic, and customer-focused Member Services Representative to be the face of our club. The Member Services Representative is responsible for delivering outstanding customer service, supporting daily front desk operations, and ensuring every member and guest feels welcomed and valued. This role is ideal for individuals who enjoy working with people, thrive in a fast-paced environment, and are passionate about fitness and community.
Key Responsibilities:
- Greet members and guests warmly and provide a positive first impression.
- Assist members with check-ins, account updates, and general inquiries.
- Promote club programs, amenities, and services to enhance the member experience.
- Handle phone calls, emails, and in-person requests professionally.
- Support membership sales efforts by providing information and scheduling tours.
- Maintain a clean, organized, and professional front desk area.
- Resolve member concerns promptly and escalate issues when necessary.
- Follow company policies, procedures, and customer service standards.
- Work collaboratively with management and team members to support club operations.
Qualifications:
- Strong customer service and interpersonal skills.
- Positive, energetic, and professional attitude.
- Excellent communication and problem-solving abilities.
- Ability to multitask and work efficiently in a fast-paced environment.
- Basic computer skills and comfort using scheduling or membership systems.
- Flexibility to work mornings, evenings, weekends, and holidays as needed.
- Passion for fitness, wellness, and helping others succeed.
Compensation & Benefits:
- Competitive hourly pay
- Performance-based incentives and bonus opportunities
- Health benefits for eligible employees
- 401(k) eligibility based on tenure
- Free Crunch Fitness membership
- Fun, energetic, and team-oriented work environment
- Opportunities for career growth within a rapidly expanding brand
Why Join Us:
At Crunch Fitness, the Member Services Representative role is more than a front desk position-it's an opportunity to build relationships, inspire others, and grow your career in the fitness industry. If you enjoy helping people, bringing positive energy to your work, and being part of a supportive team, we’d love to have you join the Crunch family.
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Frequently Asked Questions
Success as a Member Services Representative in Tolleson hinges on strong interpersonal communication, multitasking under pressure, and familiarity with membership software. A passion for fitness and a welcoming demeanor also boost member satisfaction, especially in fast-paced environments like Crunch Fitness.
This role acts as the frontline contact, managing check-ins, addressing inquiries, and promoting club amenities. By resolving concerns promptly and maintaining an organized front desk, representatives enhance the overall member experience and foster a positive community atmosphere.
Absolutely, entry-level representatives often advance to supervisory or management positions within member services. Gaining expertise in customer relations and club operations can open doors to roles like Member Services Manager or Director, especially in expanding companies such as Crunch Fitness.
Crunch Fitness emphasizes energetic, team-oriented culture with perks like free gym membership and performance incentives. The position blends customer service with fitness passion, offering a unique opportunity to inspire and build member relationships in a dynamic setting.
At Crunch Fitness, representatives embody positivity and community spirit, reflecting brand values through enthusiastic member engagement and support. The role includes promoting club programs and contributing to a vibrant atmosphere, aligning daily tasks with the company’s energetic identity.
Member Services Representatives in Tolleson generally earn between $13 and $17 per hour, depending on experience and shift flexibility. Crunch Fitness offers competitive hourly wages plus performance bonuses, making the compensation package attractive within the local fitness job market.
Tolleson’s growing fitness industry fuels steady demand for member services specialists. While competition exists, candidates with strong customer skills and a fitness passion, especially those flexible with scheduling, tend to have an advantage in securing positions at clubs like Crunch Fitness.
Applicants should assess commute times due to Tolleson’s spread-out layout and factor in the community’s fitness trends. Understanding local demographics helps tailor member interactions, and familiarity with regional employment norms aids in aligning expectations with Crunch Fitness’s standards.