NexlintoMember Services Representative
Company : Crunch Fitness
Location : Canyon, CA, 94516
Job Type : Full Time / Part Time
Date Posted : 15 February 2026
Job Summary:
We are seeking a friendly, energetic, and customer-focused Member Services Representative to be the face of our club. The Member Services Representative is responsible for delivering outstanding customer service, supporting daily front desk operations, and ensuring every member and guest feels welcomed and valued. This role is ideal for individuals who enjoy working with people, thrive in a fast-paced environment, and are passionate about fitness and community.
Key Responsibilities:
- Greet members and guests warmly and provide a positive first impression.
- Assist members with check-ins, account updates, and general inquiries.
- Promote club programs, amenities, and services to enhance the member experience.
- Handle phone calls, emails, and in-person requests professionally.
- Support membership sales efforts by providing information and scheduling tours.
- Maintain a clean, organized, and professional front desk area.
- Resolve member concerns promptly and escalate issues when necessary.
- Follow company policies, procedures, and customer service standards.
- Work collaboratively with management and team members to support club operations.
Qualifications:
- Strong customer service and interpersonal skills.
- Positive, energetic, and professional attitude.
- Excellent communication and problem-solving abilities.
- Ability to multitask and work efficiently in a fast-paced environment.
- Basic computer skills and comfort using scheduling or membership systems.
- Flexibility to work mornings, evenings, weekends, and holidays as needed.
- Passion for fitness, wellness, and helping others succeed.
Compensation & Benefits:
- Competitive hourly pay
- Performance-based incentives and bonus opportunities
- Health benefits for eligible employees
- 401(k) eligibility based on tenure
- Free Crunch Fitness membership
- Fun, energetic, and team-oriented work environment
- Opportunities for career growth within a rapidly expanding brand
Why Join Us:
At Crunch Fitness, the Member Services Representative role is more than a front desk position-it's an opportunity to build relationships, inspire others, and grow your career in the fitness industry. If you enjoy helping people, bringing positive energy to your work, and being part of a supportive team, we’d love to have you join the Crunch family.
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Frequently Asked Questions
Excelling as a Member Services Representative at Crunch Fitness requires strong communication, multitasking under pressure, and a genuine passion for fitness. Familiarity with membership software and the ability to create welcoming interactions are crucial for enhancing member satisfaction in Canyon’s dynamic gym environment.
Starting as a Member Services Representative often opens doors to management roles like Member Service Manager or Club Operations Lead. Gaining experience in customer engagement and sales at Crunch Fitness can lead to specialized positions in membership sales, fitness program coordination, or regional member services leadership.
Daily tasks blend greeting members, managing check-ins, resolving inquiries, and promoting club amenities. Representatives juggle phone and in-person interactions while maintaining a clean front desk, supporting sales efforts, and collaborating with team members to ensure smooth club operations at Crunch Fitness.
Canyon’s local demographic influences member preferences and peak hours, requiring reps to adapt quickly to varied fitness goals and busy periods. The community-driven atmosphere at Crunch Fitness means reps often engage deeply with members, balancing high energy service with personalized support.
Canyon’s expanding fitness scene creates steady demand for skilled Member Services Representatives. However, competition remains moderate due to a growing number of applicants passionate about health and wellness careers. Proving excellent interpersonal skills and flexibility often gives candidates an edge locally.
Beyond competitive hourly pay, Crunch Fitness offers performance bonuses, health benefits, and a free gym membership, boosting personal wellness. The vibrant workplace culture in Canyon fosters teamwork, career growth, and ongoing learning opportunities, making it an engaging environment for fitness enthusiasts.
Crunch Fitness encourages advancement by providing performance-based incentives and pathways into management roles. Representatives gain hands-on experience with membership systems and customer relations, fostering skills valuable for leadership positions within the company’s expanding network.
Member Services Representatives in Canyon typically earn between $14 to $18 per hour, depending on experience. Crunch Fitness supplements this with bonuses and benefits, positioning its compensation competitively within the local fitness and customer service job market.
Crunch Fitness blends a high-energy fitness culture with a strong emphasis on community, making member interaction more than routine. The role involves active promotion of club amenities and personalized member engagement, creating a dynamic workday distinct from standard customer service jobs.
Unlike generic customer service, this role focuses on fitness enthusiasts’ needs, requiring knowledge of wellness programs and club offerings. The position demands enthusiasm, quick problem-solving, and multitasking in a lively gym environment, combining service with health industry insights.