NexlintoMember Services Representative
Company : Crunch Fitness
Location : Crandall, TX, 75114
Job Type : Full Time / Part Time
Date Posted : 10 February 2026
Job Summary:
We are seeking a friendly, energetic, and customer-focused Member Services Representative to be the face of our club. The Member Services Representative is responsible for delivering outstanding customer service, supporting daily front desk operations, and ensuring every member and guest feels welcomed and valued. This role is ideal for individuals who enjoy working with people, thrive in a fast-paced environment, and are passionate about fitness and community.
Key Responsibilities:
- Greet members and guests warmly and provide a positive first impression.
- Assist members with check-ins, account updates, and general inquiries.
- Promote club programs, amenities, and services to enhance the member experience.
- Handle phone calls, emails, and in-person requests professionally.
- Support membership sales efforts by providing information and scheduling tours.
- Maintain a clean, organized, and professional front desk area.
- Resolve member concerns promptly and escalate issues when necessary.
- Follow company policies, procedures, and customer service standards.
- Work collaboratively with management and team members to support club operations.
Qualifications:
- Strong customer service and interpersonal skills.
- Positive, energetic, and professional attitude.
- Excellent communication and problem-solving abilities.
- Ability to multitask and work efficiently in a fast-paced environment.
- Basic computer skills and comfort using scheduling or membership systems.
- Flexibility to work mornings, evenings, weekends, and holidays as needed.
- Passion for fitness, wellness, and helping others succeed.
Compensation & Benefits:
- Competitive hourly pay
- Performance-based incentives and bonus opportunities
- Health benefits for eligible employees
- 401(k) eligibility based on tenure
- Free Crunch Fitness membership
- Fun, energetic, and team-oriented work environment
- Opportunities for career growth within a rapidly expanding brand
Why Join Us:
At Crunch Fitness, the Member Services Representative role is more than a front desk position-it's an opportunity to build relationships, inspire others, and grow your career in the fitness industry. If you enjoy helping people, bringing positive energy to your work, and being part of a supportive team, we’d love to have you join the Crunch family.
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Frequently Asked Questions
Crunch Fitness in Crandall emphasizes a vibrant, team-oriented culture where Member Services Representatives actively engage with members, promoting wellness and club programs. Unlike some gyms, the role involves a mix of customer service, membership sales support, and community-building, creating a dynamic environment unique to Crunch's brand.
In Crandall, TX, high local enthusiasm for fitness means you’ll handle diverse member needs and busy front desk operations during peak hours. Balancing welcoming guests while supporting membership growth requires multitasking skills and a passion for fitness, all within Crunch’s upbeat and fast-paced club atmosphere.
Beyond standard customer service skills, familiarity with fitness culture and basic scheduling software can boost your candidacy in Crandall's competitive fitness market. Employers value flexibility for varied shifts and a genuine enthusiasm for wellness, reflecting local demand for energetic and personable representatives.
Starting as a Member Services Representative opens pathways to roles like Member Services Manager or Club Operations Coordinator. Developing strong communication, sales, and problem-solving skills can lead to leadership positions, especially in expanding brands like Crunch Fitness, where internal growth is actively supported.
Member Services Representatives in Crandall typically earn between $12 and $16 per hour, aligning closely with national averages for entry-level fitness front desk roles. Crunch Fitness enhances compensation with performance bonuses and benefits, making the total package appealing in this Texas community.
Daily tasks include greeting members, managing check-ins, answering inquiries, promoting club amenities, and coordinating tours. The role demands multitasking between front desk organization and member engagement, fostering a welcoming atmosphere that supports both operational flow and member satisfaction.
Crunch Fitness provides ongoing training and clear policies to ensure representatives deliver consistent, positive member interactions. Emphasis on teamwork and open communication equips staff to resolve concerns quickly and uphold the club’s energetic and supportive environment.
Crandall’s central location in the Dallas-Fort Worth metroplex offers reasonable commute options for nearby residents. Public transit options are limited, so most rely on personal vehicles, but the area’s growing infrastructure helps ease travel times, making local employment accessible.
Crandall's community shows rising interest in wellness and group fitness, prompting representatives to be knowledgeable about class schedules and promotions. Staying informed allows reps to better assist members and encourage participation, aligning with local health-focused lifestyles.
Employees enjoy benefits like free gym membership, performance bonuses, health coverage eligibility, and 401(k) options. The club’s energetic culture fosters camaraderie and career development, making the position rewarding beyond just hourly pay.