NexlintoMember Services Representative
Company : Crunch Fitness
Location : Huntington, NY, 11743
Job Type : Full Time / Part Time
Date Posted : 10 February 2026
Job Summary:
We are seeking a friendly, energetic, and customer-focused Member Services Representative to be the face of our club. The Member Services Representative is responsible for delivering outstanding customer service, supporting daily front desk operations, and ensuring every member and guest feels welcomed and valued. This role is ideal for individuals who enjoy working with people, thrive in a fast-paced environment, and are passionate about fitness and community.
Key Responsibilities:
- Greet members and guests warmly and provide a positive first impression.
- Assist members with check-ins, account updates, and general inquiries.
- Promote club programs, amenities, and services to enhance the member experience.
- Handle phone calls, emails, and in-person requests professionally.
- Support membership sales efforts by providing information and scheduling tours.
- Maintain a clean, organized, and professional front desk area.
- Resolve member concerns promptly and escalate issues when necessary.
- Follow company policies, procedures, and customer service standards.
- Work collaboratively with management and team members to support club operations.
Qualifications:
- Strong customer service and interpersonal skills.
- Positive, energetic, and professional attitude.
- Excellent communication and problem-solving abilities.
- Ability to multitask and work efficiently in a fast-paced environment.
- Basic computer skills and comfort using scheduling or membership systems.
- Flexibility to work mornings, evenings, weekends, and holidays as needed.
- Passion for fitness, wellness, and helping others succeed.
Compensation & Benefits:
- Competitive hourly pay
- Performance-based incentives and bonus opportunities
- Health benefits for eligible employees
- 401(k) eligibility based on tenure
- Free Crunch Fitness membership
- Fun, energetic, and team-oriented work environment
- Opportunities for career growth within a rapidly expanding brand
Why Join Us:
At Crunch Fitness, the Member Services Representative role is more than a front desk position-it's an opportunity to build relationships, inspire others, and grow your career in the fitness industry. If you enjoy helping people, bringing positive energy to your work, and being part of a supportive team, we’d love to have you join the Crunch family.
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Frequently Asked Questions
At Crunch Fitness, a Member Services Representative balances greeting members, managing front desk tasks, and addressing inquiries swiftly, all while promoting club amenities. The role thrives on multitasking within a lively environment, ensuring each visitor feels valued and supported during their fitness journey.
Success in this role hinges on strong communication, positivity, and problem-solving skills. Being approachable and energetic helps foster member trust, while the ability to efficiently handle multiple requests under pressure ensures smooth front desk operations and enhances overall member satisfaction.
Many employees leverage this position to develop leadership skills, advancing into roles like Member Services Manager or Club Operations Coordinator. The experience gained at the front line of member engagement opens doors to supervisory positions within the fitness industry or broader customer service management.
Familiarity with membership management platforms and scheduling software is beneficial. These tools streamline check-ins, membership updates, and tour scheduling, enabling representatives to deliver prompt service and maintain organized front desk operations efficiently.
Given Huntington's busy fitness market, representatives must adeptly manage peak times and diverse member needs. Understanding local demographics helps tailor communication and program promotion, while strong multitasking skills ensure maintaining service quality even during high-traffic periods.
Huntington boasts a vibrant fitness scene with growing demand for personable front desk professionals. Candidates with a passion for wellness and proven customer service skills often stand out. Networking locally and demonstrating community engagement can improve hiring prospects.
Crunch Fitness emphasizes a fun, energetic work culture where representatives are encouraged to build meaningful member relationships. Beyond administrative duties, the role involves inspiring guests and fostering a supportive team atmosphere unique to Crunch's brand identity.
Employees benefit from competitive hourly wages supplemented by incentives based on performance. Additional perks include health benefits, eligibility for 401(k), and complimentary gym access, all designed to recognize hard work and promote long-term career growth within the company.
Salaries generally range from $14 to $18 per hour depending on experience, with bonus opportunities enhancing total compensation. The pay aligns with local market standards for customer service roles in fitness centers, reflecting the role’s responsibilities and skill requirements.