NexlintoMember Services Representative
Company : Crunch Fitness
Location : Duanesburg, NY, 12056
Job Type : Full Time / Part Time
Date Posted : 10 February 2026
Job Summary:
We are seeking a friendly, energetic, and customer-focused Member Services Representative to be the face of our club. The Member Services Representative is responsible for delivering outstanding customer service, supporting daily front desk operations, and ensuring every member and guest feels welcomed and valued. This role is ideal for individuals who enjoy working with people, thrive in a fast-paced environment, and are passionate about fitness and community.
Key Responsibilities:
- Greet members and guests warmly and provide a positive first impression.
- Assist members with check-ins, account updates, and general inquiries.
- Promote club programs, amenities, and services to enhance the member experience.
- Handle phone calls, emails, and in-person requests professionally.
- Support membership sales efforts by providing information and scheduling tours.
- Maintain a clean, organized, and professional front desk area.
- Resolve member concerns promptly and escalate issues when necessary.
- Follow company policies, procedures, and customer service standards.
- Work collaboratively with management and team members to support club operations.
Qualifications:
- Strong customer service and interpersonal skills.
- Positive, energetic, and professional attitude.
- Excellent communication and problem-solving abilities.
- Ability to multitask and work efficiently in a fast-paced environment.
- Basic computer skills and comfort using scheduling or membership systems.
- Flexibility to work mornings, evenings, weekends, and holidays as needed.
- Passion for fitness, wellness, and helping others succeed.
Compensation & Benefits:
- Competitive hourly pay
- Performance-based incentives and bonus opportunities
- Health benefits for eligible employees
- 401(k) eligibility based on tenure
- Free Crunch Fitness membership
- Fun, energetic, and team-oriented work environment
- Opportunities for career growth within a rapidly expanding brand
Why Join Us:
At Crunch Fitness, the Member Services Representative role is more than a front desk position-it's an opportunity to build relationships, inspire others, and grow your career in the fitness industry. If you enjoy helping people, bringing positive energy to your work, and being part of a supportive team, we’d love to have you join the Crunch family.
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Frequently Asked Questions
Duanesburg’s fitness and wellness sector is steadily growing, but Member Services Representative positions remain moderately competitive. Local gyms like Crunch Fitness attract candidates passionate about customer service and fitness, meaning employers seek individuals with strong interpersonal skills and enthusiasm for community engagement.
While no mandatory certifications exist locally, candidates with customer service training or familiarity with membership management software stand out. Demonstrated fitness industry knowledge and basic computer proficiency are highly valued by Duanesburg employers, enhancing your eligibility for roles like Member Services Representative.
Excelling in this position requires a blend of empathy, quick problem-solving, and multitasking under pressure. Energetic communication and adaptability to fast-paced environments are crucial, along with basic tech skills for managing member accounts and coordinating scheduling efficiently.
Yes, progressing from Member Services Representative often leads to supervisory or management roles within fitness centers. Gaining experience in customer relations, sales support, and facility operations can open pathways to positions like Member Services Manager or Club Operations Coordinator.
Daily tasks blend welcoming members, managing check-ins, handling inquiries across multiple channels, promoting club offerings, and maintaining an organized front desk. The role demands balancing customer service with operational duties to create a positive gym atmosphere.
Crunch Fitness emphasizes a lively, team-oriented environment where Member Services Representatives are encouraged to inspire members and contribute positively. The company fosters career growth and values energetic professionals who thrive on building community connections.
Besides competitive hourly wages, Crunch Fitness provides performance bonuses, health benefits for eligible staff, a 401(k) plan after tenure, and complimentary gym memberships. This package supports both financial and wellness aspects, enhancing employee satisfaction locally.
Salaries for Member Services Representatives in Duanesburg typically range from $14 to $18 per hour, depending on experience and shifts. Crunch Fitness offers competitive pay aligned with regional standards, often complemented by performance incentives and benefits.
Unlike broad customer service roles, a Member Services Representative specializes in fitness club environments, combining interpersonal support with knowledge of membership programs. This position often involves promoting wellness services and managing specific client relationships within a community-centric setting.
Crunch Fitness prioritizes a high-energy atmosphere and community engagement, which can demand maintaining upbeat interactions during busy periods. Their focus on team collaboration and growth opportunities means representatives must balance customer care with proactive sales and operational tasks.