NexlintoMember Services Representative
Company : Crunch Fitness
Location : Rocky Hill, CT, 06067
Job Type : Full Time / Part Time
Date Posted : 11 February 2026
Job Summary:
We are seeking a friendly, energetic, and customer-focused Member Services Representative to be the face of our club. The Member Services Representative is responsible for delivering outstanding customer service, supporting daily front desk operations, and ensuring every member and guest feels welcomed and valued. This role is ideal for individuals who enjoy working with people, thrive in a fast-paced environment, and are passionate about fitness and community.
Key Responsibilities:
- Greet members and guests warmly and provide a positive first impression.
- Assist members with check-ins, account updates, and general inquiries.
- Promote club programs, amenities, and services to enhance the member experience.
- Handle phone calls, emails, and in-person requests professionally.
- Support membership sales efforts by providing information and scheduling tours.
- Maintain a clean, organized, and professional front desk area.
- Resolve member concerns promptly and escalate issues when necessary.
- Follow company policies, procedures, and customer service standards.
- Work collaboratively with management and team members to support club operations.
Qualifications:
- Strong customer service and interpersonal skills.
- Positive, energetic, and professional attitude.
- Excellent communication and problem-solving abilities.
- Ability to multitask and work efficiently in a fast-paced environment.
- Basic computer skills and comfort using scheduling or membership systems.
- Flexibility to work mornings, evenings, weekends, and holidays as needed.
- Passion for fitness, wellness, and helping others succeed.
Compensation & Benefits:
- Competitive hourly pay
- Performance-based incentives and bonus opportunities
- Health benefits for eligible employees
- 401(k) eligibility based on tenure
- Free Crunch Fitness membership
- Fun, energetic, and team-oriented work environment
- Opportunities for career growth within a rapidly expanding brand
Why Join Us:
At Crunch Fitness, the Member Services Representative role is more than a front desk position-it's an opportunity to build relationships, inspire others, and grow your career in the fitness industry. If you enjoy helping people, bringing positive energy to your work, and being part of a supportive team, we’d love to have you join the Crunch family.
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Frequently Asked Questions
Rocky Hill's fitness industry shows steady demand for member services representatives, with several clubs seeking dynamic customer-focused staff. While competition exists, candidates demonstrating strong interpersonal skills and fitness enthusiasm tend to stand out among applicants.
Though formal certifications aren't mandatory, familiarity with customer management software and basic fitness knowledge can give applicants an edge in Rocky Hill's fitness centers, aligning well with local employers’ expectations for member service excellence.
Expect to juggle multiple tasks like managing check-ins, resolving member inquiries, promoting programs, and maintaining front desk organization. Efficiency and multitasking are crucial, as you’ll often handle phone calls and schedule tours simultaneously.
Employers prioritize excellent communication, problem-solving abilities, and a positive demeanor. Candidates comfortable with basic computer systems and flexible scheduling, including evenings and weekends, usually meet the standard criteria for these roles.
Starting in member services can open pathways to supervisory or managerial roles within fitness clubs. Developing leadership, sales, and operational skills frequently leads to positions like member services coordinator or manager, especially within expanding brands.
Crunch Fitness enhances employee experience with perks like competitive hourly wages, performance bonuses, health benefits eligibility, 401(k) plans, and complimentary gym memberships, fostering a motivating and team-centered workplace.
At Crunch Fitness, member services reps play a vital role in creating welcoming environments, building member relationships, and promoting wellness programs, reflecting the company’s commitment to energetic, supportive team dynamics in Rocky Hill.
Salaries for this role in Rocky Hill typically range from $14 to $18 per hour, influenced by experience and shift timing. Crunch Fitness tends to offer competitive pay aligned with local standards, plus bonuses tied to performance.