NexlintoMember Services Representative
Company : Crunch Fitness
Location : Marysville, PA, 17053
Job Type : Full Time / Part Time
Date Posted : 10 February 2026
Job Summary:
We are seeking a friendly, energetic, and customer-focused Member Services Representative to be the face of our club. The Member Services Representative is responsible for delivering outstanding customer service, supporting daily front desk operations, and ensuring every member and guest feels welcomed and valued. This role is ideal for individuals who enjoy working with people, thrive in a fast-paced environment, and are passionate about fitness and community.
Key Responsibilities:
- Greet members and guests warmly and provide a positive first impression.
- Assist members with check-ins, account updates, and general inquiries.
- Promote club programs, amenities, and services to enhance the member experience.
- Handle phone calls, emails, and in-person requests professionally.
- Support membership sales efforts by providing information and scheduling tours.
- Maintain a clean, organized, and professional front desk area.
- Resolve member concerns promptly and escalate issues when necessary.
- Follow company policies, procedures, and customer service standards.
- Work collaboratively with management and team members to support club operations.
Qualifications:
- Strong customer service and interpersonal skills.
- Positive, energetic, and professional attitude.
- Excellent communication and problem-solving abilities.
- Ability to multitask and work efficiently in a fast-paced environment.
- Basic computer skills and comfort using scheduling or membership systems.
- Flexibility to work mornings, evenings, weekends, and holidays as needed.
- Passion for fitness, wellness, and helping others succeed.
Compensation & Benefits:
- Competitive hourly pay
- Performance-based incentives and bonus opportunities
- Health benefits for eligible employees
- 401(k) eligibility based on tenure
- Free Crunch Fitness membership
- Fun, energetic, and team-oriented work environment
- Opportunities for career growth within a rapidly expanding brand
Why Join Us:
At Crunch Fitness, the Member Services Representative role is more than a front desk position-it's an opportunity to build relationships, inspire others, and grow your career in the fitness industry. If you enjoy helping people, bringing positive energy to your work, and being part of a supportive team, we’d love to have you join the Crunch family.
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Frequently Asked Questions
Crunch Fitness in Marysville offers a dynamic and fast-paced environment where Member Services Representatives engage actively with members, unlike some quieter gyms. The role demands quick multitasking and energetic customer interaction, reflecting Crunch’s vibrant community-focused culture.
Starting as a Member Services Representative in Marysville, you can advance into roles like Membership Sales Specialist or Club Manager. Crunch Fitness supports upward mobility through performance incentives and training, catering to those passionate about fitness careers locally.
Success hinges on strong communication, problem-solving, and a genuine passion for wellness. Familiarity with scheduling systems and the ability to stay composed during busy hours are equally critical to effectively support members and maintain front desk flow.
Crunch Fitness empowers representatives to act as community ambassadors by not just assisting but inspiring members, promoting club programs enthusiastically, and cultivating a welcoming atmosphere that supports member retention and satisfaction.
Member Services Representatives in Marysville earn competitive hourly pay, generally ranging from $12 to $16, supplemented by performance bonuses and benefits, reflecting local standards and the company’s commitment to rewarding energetic team members.
While not mandatory, certifications like CPR or group fitness basics are valued in Marysville’s wellness community. These credentials enhance credibility and may improve job prospects or advancement within fitness centers such as Crunch Fitness.
Marysville shows steady demand for fitness front desk roles due to growing health awareness locally. Compared to larger metro areas, competition is moderate, offering good opportunities for candidates seeking Member Services Representative positions.
Crunch Fitness blends customer service with a strong community vibe, encouraging reps to foster member relationships beyond standard duties. This approach, combined with perks like free gym membership, sets it apart from conventional front desk jobs.
Employees benefit from flexible scheduling, including mornings and evenings, plus complimentary gym access. This flexibility enables reps to maintain their own fitness routines while fulfilling demanding front desk responsibilities.
While both roles focus on member interaction, a Member Services Representative mainly manages front desk operations and daily inquiries. In contrast, a Member Service Consultant often concentrates more on sales and personalized membership solutions.