NexlintoMember Services Representative
Company : Crunch Fitness
Location : Brunswick, OH, 44212
Job Type : Full Time / Part Time
Date Posted : 11 February 2026
Job Summary:
We are seeking a friendly, energetic, and customer-focused Member Services Representative to be the face of our club. The Member Services Representative is responsible for delivering outstanding customer service, supporting daily front desk operations, and ensuring every member and guest feels welcomed and valued. This role is ideal for individuals who enjoy working with people, thrive in a fast-paced environment, and are passionate about fitness and community.
Key Responsibilities:
- Greet members and guests warmly and provide a positive first impression.
- Assist members with check-ins, account updates, and general inquiries.
- Promote club programs, amenities, and services to enhance the member experience.
- Handle phone calls, emails, and in-person requests professionally.
- Support membership sales efforts by providing information and scheduling tours.
- Maintain a clean, organized, and professional front desk area.
- Resolve member concerns promptly and escalate issues when necessary.
- Follow company policies, procedures, and customer service standards.
- Work collaboratively with management and team members to support club operations.
Qualifications:
- Strong customer service and interpersonal skills.
- Positive, energetic, and professional attitude.
- Excellent communication and problem-solving abilities.
- Ability to multitask and work efficiently in a fast-paced environment.
- Basic computer skills and comfort using scheduling or membership systems.
- Flexibility to work mornings, evenings, weekends, and holidays as needed.
- Passion for fitness, wellness, and helping others succeed.
Compensation & Benefits:
- Competitive hourly pay
- Performance-based incentives and bonus opportunities
- Health benefits for eligible employees
- 401(k) eligibility based on tenure
- Free Crunch Fitness membership
- Fun, energetic, and team-oriented work environment
- Opportunities for career growth within a rapidly expanding brand
Why Join Us:
At Crunch Fitness, the Member Services Representative role is more than a front desk position-it's an opportunity to build relationships, inspire others, and grow your career in the fitness industry. If you enjoy helping people, bringing positive energy to your work, and being part of a supportive team, we’d love to have you join the Crunch family.
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Frequently Asked Questions
Being approachable with excellent communication skills and a knack for solving problems swiftly is vital. This role thrives on creating positive connections, so empathy and patience help in managing diverse member inquiries effectively.
While representatives focus on front-line member interactions and operational support, managers typically oversee team performance, strategize member engagement, and handle escalated issues, blending customer service with leadership duties.
Starting here can lead to roles in membership management, sales coordination, or club operations. With experience, transitioning into supervisory or managerial positions within the fitness or customer service industry is common.
Crunch Fitness emphasizes a vibrant, team-driven culture, requiring representatives to not only manage administrative tasks but also actively promote club programs and foster community spirit, which may be more dynamic than traditional gyms.
This role blends customer service with a passion for fitness, offering perks like a free membership and bonus incentives. The Brunswick location values energetic team players who adapt to fluctuating member volumes in a community-focused setting.
Brunswick’s growing fitness scene increases demand for customer-oriented roles, but competition remains moderate. Candidates with strong communication skills and flexibility often stand out in local hiring pools.
Brunswick offers reasonable commute times with accessible roads, though rush hours may affect travel. Proximity to residential areas can ease daily travel, making punctuality and schedule flexibility important for front-desk roles.
Hourly wages typically range from $12 to $16, influenced by experience and performance bonuses. Crunch Fitness offers competitive rates complemented by incentives and benefits like health coverage and 401(k) options.
Representatives serve as frontline ambassadors, actively promoting club amenities and membership benefits. Their role is pivotal in shaping positive first impressions and fostering long-term member loyalty within Crunch's community-driven approach.
Crunch provides hands-on experience in customer relations alongside exposure to fitness program sales and operations, offering a unique platform to develop versatile skills and advance into leadership or specialized roles.