NexlintoMember Services Representative
Company : Crunch Fitness
Location : Mandeville, LA, 70448
Job Type : Full Time / Part Time
Date Posted : 14 February 2026
Job Summary:
We are seeking a friendly, energetic, and customer-focused Member Services Representative to be the face of our club. The Member Services Representative is responsible for delivering outstanding customer service, supporting daily front desk operations, and ensuring every member and guest feels welcomed and valued. This role is ideal for individuals who enjoy working with people, thrive in a fast-paced environment, and are passionate about fitness and community.
Key Responsibilities:
- Greet members and guests warmly and provide a positive first impression.
- Assist members with check-ins, account updates, and general inquiries.
- Promote club programs, amenities, and services to enhance the member experience.
- Handle phone calls, emails, and in-person requests professionally.
- Support membership sales efforts by providing information and scheduling tours.
- Maintain a clean, organized, and professional front desk area.
- Resolve member concerns promptly and escalate issues when necessary.
- Follow company policies, procedures, and customer service standards.
- Work collaboratively with management and team members to support club operations.
Qualifications:
- Strong customer service and interpersonal skills.
- Positive, energetic, and professional attitude.
- Excellent communication and problem-solving abilities.
- Ability to multitask and work efficiently in a fast-paced environment.
- Basic computer skills and comfort using scheduling or membership systems.
- Flexibility to work mornings, evenings, weekends, and holidays as needed.
- Passion for fitness, wellness, and helping others succeed.
Compensation & Benefits:
- Competitive hourly pay
- Performance-based incentives and bonus opportunities
- Health benefits for eligible employees
- 401(k) eligibility based on tenure
- Free Crunch Fitness membership
- Fun, energetic, and team-oriented work environment
- Opportunities for career growth within a rapidly expanding brand
Why Join Us:
At Crunch Fitness, the Member Services Representative role is more than a front desk position-it's an opportunity to build relationships, inspire others, and grow your career in the fitness industry. If you enjoy helping people, bringing positive energy to your work, and being part of a supportive team, we’d love to have you join the Crunch family.
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Frequently Asked Questions
Managing several member inquiries simultaneously requires prioritizing urgent concerns and using your scheduling system adeptly. Staying calm and communicating clearly ensures each member feels valued, even in peak times. This skill is crucial for a Member Services Representative at Crunch Fitness where fast-paced service is a daily norm.
While both roles focus on member interaction, a Member Services Representative often handles front desk operations and daily member engagement, whereas a Specialist might focus more on specific program promotions or problem resolution. Understanding these nuances can help tailor your career path in fitness clubs.
Strong interpersonal communication, multitasking ability, and proficiency with membership management software stand out. Additionally, having a passion for fitness and a positive attitude aligns well with local club culture, making you an asset in Mandeville’s competitive fitness service scene.
Mandeville’s growing wellness sector has increased demand for customer-focused roles like Member Services Representatives. Employers often seek candidates with flexible availability due to extended club hours and value local experience with community-oriented service, reflecting the city’s friendly, active lifestyle.
Crunch Fitness emphasizes an energetic, team-based environment with performance incentives and free membership perks, which can enhance job satisfaction. This contrasts with some local gyms that may offer fewer growth opportunities or less comprehensive benefits, making Crunch a competitive employer locally.
Crunch Fitness supports growth through internal promotions and skill-building workshops, often leading to roles like Member Services Manager or Club Operations. The brand’s rapid expansion in Mandeville encourages motivated representatives to advance within a dynamic fitness-focused culture.
Typical hourly wages range from $12 to $16, with Crunch Fitness offering competitive pay plus performance bonuses. Factoring in benefits like health coverage and free gym access, total compensation can be attractive for someone passionate about fitness and customer service in Mandeville.
You’ll greet guests warmly, assist with check-ins, and promote club amenities, creating an inviting atmosphere. Handling inquiries and resolving concerns promptly is key, requiring patience and empathy to maintain positive member relations in a bustling fitness environment.
Yes, Crunch Fitness encourages a lively, authentic engagement style that fosters community and motivation. Representatives are expected to be proactive in promoting wellness programs while maintaining professionalism, ensuring members feel genuinely supported and inspired.