NexlintoMember Services Representative
Company : Crunch Fitness
Location : Northport, NY, 11768
Job Type : Full Time / Part Time
Date Posted : 10 February 2026
Job Summary:
We are seeking a friendly, energetic, and customer-focused Member Services Representative to be the face of our club. The Member Services Representative is responsible for delivering outstanding customer service, supporting daily front desk operations, and ensuring every member and guest feels welcomed and valued. This role is ideal for individuals who enjoy working with people, thrive in a fast-paced environment, and are passionate about fitness and community.
Key Responsibilities:
- Greet members and guests warmly and provide a positive first impression.
- Assist members with check-ins, account updates, and general inquiries.
- Promote club programs, amenities, and services to enhance the member experience.
- Handle phone calls, emails, and in-person requests professionally.
- Support membership sales efforts by providing information and scheduling tours.
- Maintain a clean, organized, and professional front desk area.
- Resolve member concerns promptly and escalate issues when necessary.
- Follow company policies, procedures, and customer service standards.
- Work collaboratively with management and team members to support club operations.
Qualifications:
- Strong customer service and interpersonal skills.
- Positive, energetic, and professional attitude.
- Excellent communication and problem-solving abilities.
- Ability to multitask and work efficiently in a fast-paced environment.
- Basic computer skills and comfort using scheduling or membership systems.
- Flexibility to work mornings, evenings, weekends, and holidays as needed.
- Passion for fitness, wellness, and helping others succeed.
Compensation & Benefits:
- Competitive hourly pay
- Performance-based incentives and bonus opportunities
- Health benefits for eligible employees
- 401(k) eligibility based on tenure
- Free Crunch Fitness membership
- Fun, energetic, and team-oriented work environment
- Opportunities for career growth within a rapidly expanding brand
Why Join Us:
At Crunch Fitness, the Member Services Representative role is more than a front desk position-it's an opportunity to build relationships, inspire others, and grow your career in the fitness industry. If you enjoy helping people, bringing positive energy to your work, and being part of a supportive team, we’d love to have you join the Crunch family.
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Frequently Asked Questions
Successful Member Services Representatives in Northport combine excellent communication with a genuine passion for fitness. Being adept at multitasking and handling scheduling software enhances efficiency. Energetic customer engagement tailored to Crunch Fitness’s community vibe also elevates the member experience, setting candidates apart.
At Northport’s bustling Crunch Fitness, Member Services Representatives juggle high member traffic, requiring swift check-ins and proactive problem-solving. This fast-paced environment demands quick adaptability and strong interpersonal skills compared to smaller facilities, ensuring every member feels valued even during peak hours.
Starting as a Member Services Representative at Crunch Fitness opens doors to roles in membership management, fitness coordination, or club leadership. The company’s growth and focus on employee development create pathways toward supervisory or specialist positions within the fitness and wellness industry.
Northport’s expanding fitness sector reflects increasing demand for customer-focused roles like Member Services Representatives. Local gyms, including Crunch Fitness, actively seek energetic professionals to support growing memberships, making it a favorable time to pursue such positions in this community.
Northport offers a mix of public transit and driving routes, but limited bus frequency can make car commutes more reliable for Member Services Representatives. Proximity to residential areas near Crunch Fitness often influences commute times, so candidates often factor in flexible scheduling to avoid peak traffic hours.
Crunch Fitness emphasizes a vibrant, inclusive culture, expecting Member Services Representatives to bring positive energy and foster community connections. Unlike traditional gyms, this role involves active promotion of club programs and teamwork, creating a distinct experience that prioritizes member engagement and career growth.
Beyond standard member support, Crunch Fitness Member Services Representatives actively promote club amenities and schedule tours, blending sales with service. Handling fitness-focused inquiries requires familiarity with wellness offerings, making the role dynamic and more integrated into the club’s operational success.
In Northport, Member Services Representatives typically earn between $15 to $18 per hour, with Crunch Fitness offering competitive hourly wages plus performance bonuses. Benefits like health coverage and a free gym membership add significant value, making the overall compensation package attractive for entry-level fitness customer service roles.
While formal certifications aren’t mandatory, credentials in customer service, CPR, or basic fitness knowledge can boost employability in Northport. Employers like Crunch Fitness appreciate candidates who demonstrate both interpersonal skills and an understanding of wellness trends, aligning with local member expectations.
Crunch Fitness invests in its Member Services Representatives through ongoing training, mentorship, and opportunities to advance within the club. Northport employees benefit from a team-oriented environment that encourages skill-building in customer relations and sales, fostering long-term career progression.