NexlintoMember Services Representative
Company : Crunch Fitness
Location : Albertville, MN, 55301
Job Type : Full Time / Part Time
Date Posted : 12 February 2026
Job Summary:
We are seeking a friendly, energetic, and customer-focused Member Services Representative to be the face of our club. The Member Services Representative is responsible for delivering outstanding customer service, supporting daily front desk operations, and ensuring every member and guest feels welcomed and valued. This role is ideal for individuals who enjoy working with people, thrive in a fast-paced environment, and are passionate about fitness and community.
Key Responsibilities:
- Greet members and guests warmly and provide a positive first impression.
- Assist members with check-ins, account updates, and general inquiries.
- Promote club programs, amenities, and services to enhance the member experience.
- Handle phone calls, emails, and in-person requests professionally.
- Support membership sales efforts by providing information and scheduling tours.
- Maintain a clean, organized, and professional front desk area.
- Resolve member concerns promptly and escalate issues when necessary.
- Follow company policies, procedures, and customer service standards.
- Work collaboratively with management and team members to support club operations.
Qualifications:
- Strong customer service and interpersonal skills.
- Positive, energetic, and professional attitude.
- Excellent communication and problem-solving abilities.
- Ability to multitask and work efficiently in a fast-paced environment.
- Basic computer skills and comfort using scheduling or membership systems.
- Flexibility to work mornings, evenings, weekends, and holidays as needed.
- Passion for fitness, wellness, and helping others succeed.
Compensation & Benefits:
- Competitive hourly pay
- Performance-based incentives and bonus opportunities
- Health benefits for eligible employees
- 401(k) eligibility based on tenure
- Free Crunch Fitness membership
- Fun, energetic, and team-oriented work environment
- Opportunities for career growth within a rapidly expanding brand
Why Join Us:
At Crunch Fitness, the Member Services Representative role is more than a front desk position-it's an opportunity to build relationships, inspire others, and grow your career in the fitness industry. If you enjoy helping people, bringing positive energy to your work, and being part of a supportive team, we’d love to have you join the Crunch family.
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Frequently Asked Questions
Albertville's fitness industry is growing steadily, creating moderate demand for member services roles. Local gyms like Crunch Fitness often seek energetic representatives, but competition remains manageable for candidates with strong customer service skills and a passion for wellness.
While no strict certifications are mandatory, having CPR or first aid training can enhance your profile. Minnesota employers value candidates familiar with customer engagement tools and wellness basics, which can boost your chances in clubs like Crunch Fitness.
Top candidates demonstrate excellent interpersonal communication, multitasking under pressure, and problem-solving prowess. Familiarity with membership software and a genuine enthusiasm for fitness culture also help in delivering exceptional member experiences.
Starting as a Member Services Representative can open doors to management or specialized roles within fitness organizations. Demonstrating leadership, sales aptitude, and operational knowledge often leads to promotions in facilities like Crunch Fitness.
Daily tasks include welcoming members, managing check-ins, addressing inquiries, promoting club amenities, and supporting membership sales. Keeping the front desk organized and resolving member concerns promptly are also vital to maintaining smooth operations.
Crunch Fitness emphasizes a high-energy, team-driven atmosphere that empowers representatives to foster community connections. Unlike more corporate gyms, Crunch encourages staff to inspire members while supporting their own career growth in a dynamic environment.
Handling diverse member needs amid busy hours and aligning with Crunch’s vibrant brand culture can be demanding. Representatives must balance multitasking front desk duties while promoting wellness programs, requiring resilience and adaptable customer service skills.
Typically, pay hovers between $13 and $17 per hour for this role in Albertville fitness centers. Crunch Fitness supplements wages with performance bonuses and benefits, making total compensation competitive within the local fitness service sector.