NexlintoMember Services Representative
Company : Crunch Fitness
Location : Plattekill, NY, 12568
Job Type : Full Time / Part Time
Date Posted : 11 February 2026
Job Summary:
We are seeking a friendly, energetic, and customer-focused Member Services Representative to be the face of our club. The Member Services Representative is responsible for delivering outstanding customer service, supporting daily front desk operations, and ensuring every member and guest feels welcomed and valued. This role is ideal for individuals who enjoy working with people, thrive in a fast-paced environment, and are passionate about fitness and community.
Key Responsibilities:
- Greet members and guests warmly and provide a positive first impression.
- Assist members with check-ins, account updates, and general inquiries.
- Promote club programs, amenities, and services to enhance the member experience.
- Handle phone calls, emails, and in-person requests professionally.
- Support membership sales efforts by providing information and scheduling tours.
- Maintain a clean, organized, and professional front desk area.
- Resolve member concerns promptly and escalate issues when necessary.
- Follow company policies, procedures, and customer service standards.
- Work collaboratively with management and team members to support club operations.
Qualifications:
- Strong customer service and interpersonal skills.
- Positive, energetic, and professional attitude.
- Excellent communication and problem-solving abilities.
- Ability to multitask and work efficiently in a fast-paced environment.
- Basic computer skills and comfort using scheduling or membership systems.
- Flexibility to work mornings, evenings, weekends, and holidays as needed.
- Passion for fitness, wellness, and helping others succeed.
Compensation & Benefits:
- Competitive hourly pay
- Performance-based incentives and bonus opportunities
- Health benefits for eligible employees
- 401(k) eligibility based on tenure
- Free Crunch Fitness membership
- Fun, energetic, and team-oriented work environment
- Opportunities for career growth within a rapidly expanding brand
Why Join Us:
At Crunch Fitness, the Member Services Representative role is more than a front desk position-it's an opportunity to build relationships, inspire others, and grow your career in the fitness industry. If you enjoy helping people, bringing positive energy to your work, and being part of a supportive team, we’d love to have you join the Crunch family.
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Frequently Asked Questions
In Plattekill, a standout Member Services Representative combines strong interpersonal abilities with multitasking prowess. Familiarity with membership systems and a genuine passion for fitness help foster member loyalty and handle diverse inquiries efficiently amidst the town's community-focused gym environment.
Daily tasks at Crunch Fitness for Member Services Representatives range from greeting members to managing account updates and promoting club amenities. The fast-paced atmosphere demands quick problem resolution and teamwork, ensuring every visitor enjoys personalized attention and a welcoming fitness experience.
Many Member Services Representatives advance to roles such as Member Services Coordinator or Manager within fitness centers. Gaining expertise in membership sales, customer relations, and operational support often leads to leadership opportunities or specialized wellness program positions.
Crunch Fitness emphasizes not only customer service but also fostering a vibrant, inclusive community. Members get treated as part of a family, with Representatives actively promoting wellness programs and growth opportunities, making the role uniquely engaging compared to other local gyms.
Yes, employees receive perks like free gym memberships, health benefits, and performance bonuses. Crunch Fitness also supports career progression within a lively team environment, making it an attractive choice for those passionate about fitness and personal development.
Plattekill's fitness industry is growing steadily, with moderate competition for Member Services roles. Candidates with strong customer service skills and flexible availability tend to have an advantage, especially in clubs like Crunch Fitness that prioritize energetic, community-oriented staff.
Typical hourly pay for a Member Services Representative in Plattekill ranges from $14 to $18, depending on experience and shift flexibility. Crunch Fitness offers competitive wages complemented by incentives and health benefits, aligning well with regional standards.
Handling peak hours with high foot traffic and managing diverse member needs can be challenging. Representatives must balance efficient check-ins, promote services, and resolve concerns swiftly, all while maintaining a friendly atmosphere central to Crunch Fitness's brand.
Prospective applicants should consider Plattekill's rural-suburban blend affecting commute times and work-life balance. Flexibility for weekend and holiday shifts is crucial due to community event schedules, and familiarity with local fitness trends can enhance member engagement.
Crunch Fitness encourages Member Services Representatives to be proactive community builders, not just front desk staff. They play a key role in creating a welcoming environment, promoting wellness programs, and collaborating closely with management to enhance overall member satisfaction.