NexlintoMember Services Representative
Company : Crunch Fitness
Location : Richardson, TX, 75080
Job Type : Full Time / Part Time
Date Posted : 10 February 2026
Job Summary:
We are seeking a friendly, energetic, and customer-focused Member Services Representative to be the face of our club. The Member Services Representative is responsible for delivering outstanding customer service, supporting daily front desk operations, and ensuring every member and guest feels welcomed and valued. This role is ideal for individuals who enjoy working with people, thrive in a fast-paced environment, and are passionate about fitness and community.
Key Responsibilities:
- Greet members and guests warmly and provide a positive first impression.
- Assist members with check-ins, account updates, and general inquiries.
- Promote club programs, amenities, and services to enhance the member experience.
- Handle phone calls, emails, and in-person requests professionally.
- Support membership sales efforts by providing information and scheduling tours.
- Maintain a clean, organized, and professional front desk area.
- Resolve member concerns promptly and escalate issues when necessary.
- Follow company policies, procedures, and customer service standards.
- Work collaboratively with management and team members to support club operations.
Qualifications:
- Strong customer service and interpersonal skills.
- Positive, energetic, and professional attitude.
- Excellent communication and problem-solving abilities.
- Ability to multitask and work efficiently in a fast-paced environment.
- Basic computer skills and comfort using scheduling or membership systems.
- Flexibility to work mornings, evenings, weekends, and holidays as needed.
- Passion for fitness, wellness, and helping others succeed.
Compensation & Benefits:
- Competitive hourly pay
- Performance-based incentives and bonus opportunities
- Health benefits for eligible employees
- 401(k) eligibility based on tenure
- Free Crunch Fitness membership
- Fun, energetic, and team-oriented work environment
- Opportunities for career growth within a rapidly expanding brand
Why Join Us:
At Crunch Fitness, the Member Services Representative role is more than a front desk position-it's an opportunity to build relationships, inspire others, and grow your career in the fitness industry. If you enjoy helping people, bringing positive energy to your work, and being part of a supportive team, we’d love to have you join the Crunch family.
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Frequently Asked Questions
Crunch Fitness emphasizes a vibrant, team-oriented culture that blends fitness enthusiasm with exceptional customer care. In Richardson, this means engaging with a diverse community while benefiting from growth opportunities unique to Crunch’s expanding brand and member-focused approach.
Representatives often juggle fast-paced member interactions, manage check-ins, and resolve diverse inquiries while promoting club amenities. The Richardson location’s busy environment demands agility, strong communication, and a positive attitude to maintain seamless front desk operations.
Success requires excellent interpersonal communication, multitasking under pressure, problem-solving, and a genuine passion for wellness. Being tech-savvy with membership systems and maintaining professional decorum while fostering member engagement is also critical.
This position builds foundational skills in customer service, sales support, and team collaboration, creating pathways to supervisory or managerial roles within Crunch Fitness. Exposure to club operations and member relations equips representatives for broader fitness industry careers.
Member Services Representatives in Richardson generally earn between $12 and $17 per hour. Crunch Fitness offers competitive hourly wages complemented by performance bonuses and benefits, positioning their compensation package attractively in the local market.
While not mandatory, certifications in CPR, first aid, or fitness fundamentals can boost credibility. Richardson employers appreciate candidates demonstrating commitment to health and safety, which aligns well with Crunch Fitness's wellness-focused environment.
Daily responsibilities blend member engagement, account management, and front desk oversight with opportunities to promote club programs. Over time, reps may take on more complex member issues and assist in sales initiatives, reflecting growing trust and skill mastery.
Crunch Fitness uniquely combines a dynamic, energetic workplace with career growth potential and exclusive employee perks like free gym membership. Its commitment to community and member experience creates a distinct, supportive atmosphere.
Crunch Fitness offers flexible scheduling and encourages team collaboration to accommodate shift demands, ensuring reps maintain work-life balance even during peak weekend and holiday hours common in Richardson's fitness industry.
Richardson’s growing population and active lifestyle culture fuel steady demand for fitness services. This trend supports consistent hiring needs for member-focused roles, offering job stability and chances for advancement within local gyms like Crunch Fitness.