NexlintoMember Services Representative
Company : Crunch Fitness
Location : Riverside, IL, 60546
Job Type : Full Time / Part Time
Date Posted : 11 February 2026
Job Summary:
We are seeking a friendly, energetic, and customer-focused Member Services Representative to be the face of our club. The Member Services Representative is responsible for delivering outstanding customer service, supporting daily front desk operations, and ensuring every member and guest feels welcomed and valued. This role is ideal for individuals who enjoy working with people, thrive in a fast-paced environment, and are passionate about fitness and community.
Key Responsibilities:
- Greet members and guests warmly and provide a positive first impression.
- Assist members with check-ins, account updates, and general inquiries.
- Promote club programs, amenities, and services to enhance the member experience.
- Handle phone calls, emails, and in-person requests professionally.
- Support membership sales efforts by providing information and scheduling tours.
- Maintain a clean, organized, and professional front desk area.
- Resolve member concerns promptly and escalate issues when necessary.
- Follow company policies, procedures, and customer service standards.
- Work collaboratively with management and team members to support club operations.
Qualifications:
- Strong customer service and interpersonal skills.
- Positive, energetic, and professional attitude.
- Excellent communication and problem-solving abilities.
- Ability to multitask and work efficiently in a fast-paced environment.
- Basic computer skills and comfort using scheduling or membership systems.
- Flexibility to work mornings, evenings, weekends, and holidays as needed.
- Passion for fitness, wellness, and helping others succeed.
Compensation & Benefits:
- Competitive hourly pay
- Performance-based incentives and bonus opportunities
- Health benefits for eligible employees
- 401(k) eligibility based on tenure
- Free Crunch Fitness membership
- Fun, energetic, and team-oriented work environment
- Opportunities for career growth within a rapidly expanding brand
Why Join Us:
At Crunch Fitness, the Member Services Representative role is more than a front desk position-it's an opportunity to build relationships, inspire others, and grow your career in the fitness industry. If you enjoy helping people, bringing positive energy to your work, and being part of a supportive team, we’d love to have you join the Crunch family.
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Frequently Asked Questions
Success as a Member Services Representative in Riverside demands excellent interpersonal skills, adaptability to fast-paced environments, and a passion for wellness. Employers seek candidates who can multitask efficiently while promoting club programs, ensuring members feel valued and supported in every interaction.
Daily tasks often include greeting members warmly, managing check-ins, addressing inquiries, promoting fitness services, and resolving concerns swiftly. This variety keeps the role dynamic, requiring multitasking and strong communication to maintain an energetic and welcoming atmosphere.
Advancement may lead to supervisory roles like Member Service Manager or Coordinator, leveraging frontline experience to manage teams and enhance member engagement strategies. Continuous skill development and a passion for fitness can open doors within expanding gym chains.
Crunch Fitness offers competitive hourly wages, performance bonuses, health benefits for qualifying staff, and free gym memberships. The club fosters a lively work culture that encourages career development within its rapidly growing brand.
Crunch Fitness equips its representatives with training on customer service standards and operational tools, fostering teamwork and a positive environment. This support ensures staff can confidently manage member relationships and contribute meaningfully to club success.
Hourly pay typically ranges from $13 to $17 depending on experience, with added incentives at Crunch Fitness. Riverside's cost of living supports competitive wages, often aligning closely with regional fitness industry standards to attract quality talent.
Riverside's growing community and increased health awareness fuel demand for energetic customer-facing roles in gyms. Seasonal membership trends and local competition also influence hiring frequency and candidate selection criteria.
Strong communication skills, basic computer literacy for scheduling systems, and a friendly demeanor are critical. Demonstrated enthusiasm for fitness and flexibility with shifts further enhance employability in this entry-level position.
Crunch emphasizes a vibrant team culture and member relationship building beyond standard check-ins. Representatives actively promote wellness programs and contribute to a lively club atmosphere, distinguishing their role from more transactional front desk jobs.
The role demands availability for mornings, evenings, weekends, and holidays, reflecting the club's operational hours. While flexibility is required, scheduling often accommodates team member needs within this structure.